M

New Member

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6 Messages

Mon, May 4, 2020 5:33 PM

New DSL router, Wi-Fi is spotty, packet loss on wired connection, can't get support

After having numerous problems with one side of our DSL, AT&T sent me a new router. Now Wi-Fi is spotty in my 1200 SF house and we've never had that problem before. I moved the router as much as I could with the length of the wires and it's the same. I also have frequent packet loss when playing games on a wired network connection.

Fiber service is less than half a mile from my house and a main N/S trunk line is 200 yards away from me. Meanwhile my signal comes from 30 year old copper lines underground.

AT&T support is no help at all because usually no one is available for chat or phone. When I finally find someone to speak to (chat NEVER works!) they don't understand a southern US accent and I can't understand theirs.

I'm sure Comcast/Infinity or a local ISP, CSpire, would be happy to talk to me and hook me up with fiber.

New Member

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6 Messages

2年前

By the way, multiple reboots. I have SmartHome app and everything shows it's ok...but it's AT&T's app telling me about AT&T service.

Constructive

Employee

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28.5K Messages

Comcast/Infinity or CSpire wont hook you up with fiber if its not in place

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

It IS in place with both of them. AT&T has dropped the ball...not to mention the non-existent customer service.

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