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bbice's profile

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2 Messages

Sun, Sep 25, 2022 5:31 PM

Netgear MR60 mesh wireless router stopped working with PlayStation 5.

About a week ago my PlayStation 5 stopped connecting to the internet.  I am getting errors on DNS and failing at NAT type.  I am sometimes able to get it working by changing DNS from Google 8.8.8.8/8.8.4.4 and back again to automatic DNS service. 

I know the issue is either AT&T or Netgear since I'm able to connect PS5 to my AT&T iPhone 12's hotspot with no network connection issues at all.  I have 30+ connected devices and everything is working perfectly other than PS5. 

Things I've tried... 

  • Factory reset the Arris BGW210-700 modem/router attached to Netgear mesh wireless router and updated modem/router to passthrough to Netgear wireless router. Everything still works but the PS5.  
  • I've also port forwarded both modem and router for PlayStation Network. Didn't think I'd need to do this but was a last-ditch-effort. 

Luckly I can still play via my iPhone's hotspot but would like some help on getting this working again via my home network. 

Note: This problem started about a week ago. I've had the PS5 for almost a year and have played every day since with no issues. 

Thanks in advance. 

-Bruce 

ATTHelp

Community Support

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203.9K Messages

2 months ago

We're here to help you with your network, @bbice!


Since you are asking about third party equipment, that makes it outside of our scope of assistance and expertise. If you would like further assistance, we suggest using our paid service AT&T Hometech Protection for support with your electronics and networking concerns.


Let us know if you have any further questions. Thank you for being a part of our AT&T Community!


Donovan, AT&T Community Specialist

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