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jeffsjohnson's profile



15 Messages

Wednesday, January 24th, 2018 11:53 PM

Netflix can connect unless I register a MAC address with the router. How do I do that?

Brand new router. 

Community Support


224.9K Messages

6 years ago

Hi! I understand you have concerns regarding Netflix requiring you to register a MAC address with the router. I know that it's inconvenient, especially if your ready to dive into your favorite shows. Personally, I just finished Black Mirror season 4 and I can definitely understand the need to hop back in.

The good news is we have an article for you that will have all the information you'll need to get this all taken care of. You can find it here:!/u-verse-high-speed-internet/KM1046601. It will go step by step to make sure that everything is taken care of and you're able to Netflix in no time!

Should you have any other questions, let me know and I'll be able to help. You can reach me here:, call 877-929-5551 ext. 149171 or if you have a more convenient time for me to reach you, I'll be available 10am - 7pm CST. Thanks so much for your time and for being a part of AT&T. Have a great day! 

Sam, AT&T Social Media Specialist

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