Need help setting up Pace 5268ac & WD Mycloud
I'm new to U-verse (last week signed up for internet and TV). At the same time my U-verse was installed I recieved a WD Mycloud as a gift. When I went to install Mycloud storage unit the Ethernet slot on the back of my Pace 5268ac wouldn't light up. The slot was dead. The Mycloud just blinked meaning it couldn't connect or set up. On other posts I saw that I should check my Ethernet cable, try different slots and even test a different router (still had my old router since I haven't sent it back to Cox after the internet switch last week). No slot that had the mycloud plugged in worked. Tried other cables and still nothing. The other router allowed the Mycloud to stop blinking meaning it had a connection. However, still nothing with the Pace router.
So I took to the internet. One post suggested I get an Ethernet switch, which I did. This did allow me to get a solid blue light on mycloud & an Ethernet slot on the pace rougher lit up. However, the pace router router slot is blinking organge/amber not green. All other slots (not connected to my switch) blink green. From what I have read it could have something to do with UPNP which the switch was supposed to help with. However, I still cant connect to mycloud and when I called support they said it was a WD Mycloud issue and I'd have to return it. Based on other posts in this forum I doubt that's the case. Is there anyway to get the WD Mycloud connected with or without the switch? Any idea how to turn the blinking orange into a blinking green?