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Community Support

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6.7K Messages

Tue, Aug 8, 2017 7:49 PM

Need help connecting your devices?

Internet of Things Logo.pngInternet of Things

Need help setting up a TV, we have some solutions below that can help!

 

Don't See Your Device Below?

In some instances you may need to visit the manufacturer website for instructions to connect your device. Our Smart Home Manager can also be used to connect most of your devices quickly and easily. 

 

Televisions 

Samsung TV

Connecting your Samsung TV to Wi-Fi

Samsung TV Not Connecting

Sharp TV

Connecting your Sharp TV to Wi-Fi

VIZIO TV

Connecting your VIZIO TV to Wi-Fi

LG TV

Connecting your LG TV to Wi-Fi

Sony Bravia TV

Connecting your Sony TV to Wi-Fi

 

Nest Thermostat

Connecting your Nest Thermostat

 

Amazon Echo

Troubleshoot your AT&T with Amazon Echo Dot

 

Google Home

Connecting your Google Home

 

Bookmarks You Should Save

Internet Troubleshooting Hub - general troubleshooting for your internet, Wi-Fi, and speeds

PC Connection Solution - a solution to possible cause to PC internet connection

Smart Home Manager - Internet setup made easy

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

 • 

6.7K Messages

3 years ago

Need help connecting other devices. Find out more information here.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

connect smart tv to wifi enter correct info and password get error message

New Member

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2 Messages

@Adligeth hi carol here I am moving and I was talking to customer Service I was told no service where I live for tv and internet but I have wireless for my phone on pre- pay can I get wireless for tv and internet?

New Member

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2 Messages

I gave Samsung smart tv. To connect network I tried wireless but TV dud nit find my rou tee. So tried hard wired cable. Still not found. What could be problem. Also just replaced the router but dud nit help

Accepted Solution

Official Solution

Community Support

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2.5K Messages

2 years ago

Hi @Cook1974,

 

I recommend resetting both internet connection and laptops. Also, verify you are connected to the right network and entering the right password. Our Smart Home Manager can help you get connected as well.

 

Last, you may need to release your IP if you have windows devices.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

My smart TV Philips is connecting to the home network but not the internet how could I fix this problem ?

Contributor

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1 Message

2 years ago

I have Sonos receivers that work via Wi-Fi. Since fiber optic installed last week my sonos don’t recognize the Wi-Fi signal. The sonos receivers are not exactly portable, they are wired into my home speaker system.

 Can I get some help?

 

a Benzon 

Contributor

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1 Message

2 years ago

ThermaQ BBQ thermometer not connecting to wifi

Contributor

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1 Message

2 years ago

I have tried to connect two different laptops to my home WiFi and can't get a connection on either. Both laptops are showing connected but I cant go on the internet at all. What's the problem.

Contributor

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1 Message

2 years ago

I just purchased Feit Electric Smart Bulbs and they can't connect to my wifi. The ATT Smart App says 2.4 ghz is available but I can't get bulbs to connect.  How do I fix this?

New Member

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1 Message

Bulbs are the worst! Did you ever find an answer to this?

Community Support

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2.5K Messages

2 years ago

Hi @Ktwarner,

 

I recommend resetting the modem and the Smart Bulbs. I did find some troubleshooting steps by Feit that should help:

"Feit Electric WiFi bulb(s) only support 2.4GHz WiFi networks. So if you’re trying to connect bulb(s) to WiFi with the Feit Electric app, make sure you are not connected to your homes 5GHz network. Note: if you attempted to setup the bulb(s) using a 5GHz network, restart the Feit Electric app before trying to connect to your homes 2.4GHz".

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

@ATTHelpForums what about Ring doorbell and spotlight?

Contributor

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1 Message

2 years ago

How do I connect my Roku TV????? 📺 

Contributor

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1 Message

2 years ago

I am trying to connect a La Crosse Weather Station to my wi-fi, but it's not connecting using the La Crosse app.

Contributor

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1 Message

2 years ago

I want to connect to the internet with my phone

Contributor

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1 Message

2 years ago

trying to hook up Chromecast to the wifi but it keeps telling me that I need to disable AP isolation. what is that? how do I disable it?

 

Contributor

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2 Messages

2 years ago

When we try to watch Amazon Prime or Netflix we get the message “not enough band width” and are not able to watch shows. I was sent a new modem and ithe internet works except for streaming from these sights. My neighbors have the same service and do not have issues. We have U-verse, not direct tv. What gives?

Contributor

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2 Messages

2 years ago

I have a  GMYLE smart plugs that operate on 2.4GHTz and I have a BGW210  router from ATT. How do I set up my smart plugs to work with these devices?

Contributor

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1 Message

2 years ago

I'm trying to connect my Blu Ray DVD player back to my wifi how can i

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