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cburcet's profile

Contributor

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3 Messages

Monday, June 26th, 2017 7:22 PM

NAT Still Strict After Unblocking Ports

Hey Everyone,

I have searched around but cant seem to find a solution to this. I have the 1000/1000 fiber service and when i attempt to use the Xbox, the NAT comes up as strict. I assigned it a static IP and proceeded to open the ports needed and the router stated that i was successful but the Xbox still shows the NAT as strict. Could i be doing something wrong? I never had this issue when I had Comcast. I also did this process for my PC and even though the router says that the ports were opened successfully, when i ran a checker online they still come up as blocked. Any help would be appreciated.


Chris

Community Support

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231.5K Messages

7 years ago

cburcet, I am sorry to hear about the issues you are having with your service. This is not something we like to hear. I'd like to investigate for you, please send me a private message. In the message, please include your account number, a good contact number, and I would be happy to take a look at the account.

Thanks,

-ATTCustomerCare

Contributor

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3 Messages

7 years ago

PM Sent. Thanks again.

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