
Scholar
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214 Messages
myatt.com sign in
Unable to sign in to "myatt.com". When I click on sign in the wheel starts to bring & the message "Please give us a moment. We're almost there" appears but never results in a sign in. What is wrong? All other functions on computer appear normal.
Would appreciate assistance & a successful sign in. Thank you
JM
skeeterintexas
ACE - Expert
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26.8K Messages
6 years ago
Try a different browser. I had issues with Firefox but Edge was fine. Try a different browser.
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John-M
Scholar
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214 Messages
6 years ago
Thanks for suggestion. Tried Google browser with same results. The wheel continues to turn & dead in the water with myatt.
Appreciate you assistance & ask if you have other to offer.
Thanks John M
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JefferMC
ACE - Expert
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33.5K Messages
6 years ago
Do you have any ad blockers or script blockers? Any unusual Internet Security products installed?
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John-M
Scholar
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214 Messages
6 years ago
To the best of my knowledge I do not have ad blockers or script blockers. Checked Safari preferences & only found "ask web sites not to track me".
Any other thoughts? I can sign in to others such as yahoo, apple, excel, etc. Cannot remember when last signed in to myatt.
Appreciate your continued attempts to solve this. I cannot get to ATT except if I call number ending in 2020 which then takes too much time.
Thanks JM
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John-M
Scholar
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214 Messages
6 years ago
A late thought I copied the URL https://www.att.com/my/#/login. Is this correct. This URL in memory on my MacBook Air and used previously.
Thanks for the review. JM
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John-M
Scholar
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214 Messages
6 years ago
I probably very confused plus lack understanding how to proceed within AT&T web pages. I can sign in to forums using my password. What I cannot do is see my statements. When I try to sign in for billing, etc. the "Please give us a moment. We're almost there" message appears on the screen and never finishes loading.
Please advise where I go wrong or what I must do to be able to sign in for viewing statements making payments'tc.
Thank you
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skeeterintexas
ACE - Expert
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26.8K Messages
6 years ago
Signing into these forums is a whole different animal. Have you registered your AT&T account there?
I have two different IDs on that site: One Uverse...one wireless. Two different accounts, two different IDs. Uverse business (TV/internet/phone) uses my ATT email address. The wireless ID uses my cell number.
My username here and my 2 ATT log ins are totally different so I actually have 3 different IDs and three different log ins.
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John-M
Scholar
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214 Messages
6 years ago
Thanks for your reply. I spent >1hr. with ATT support at number (800) 288-2020. Very frustrating. Changed password, etc.. Able to sign in to community but not to "myatt.com". Finally a supervisor. Supervisor to escalate problem. When I click on "Have you registered your AT&T account there?" from your message above I still get connected to the spinning wheel with message "Please give us a moment. We're almost there". Supervisor believe's error in page. No mention of others with this problem. I downloaded the iPhone App myatt.com & can view billing. Stir cannot review billing on Apple Computer MacBook Air. Is this not strange?
Thanks
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skeeterintexas
ACE - Expert
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26.8K Messages
6 years ago
I have found that an App can act different and give different results than a regular old website.
The Uverse TV app is a perfect example. There are programs available on the app that are NOT available on the TV.
Go figger.
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John-M
Scholar
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214 Messages
6 years ago
How did I manage to confuse you. I do not believe I mentioned TV APP. My problem is viewing billing on MacBook Air computer. Can view on iPhone app but not computer.
Thanks for your continued interest.
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