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New Member

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1 Message

Mon, May 11, 2020 4:32 PM

My yard is destroyed!!

AT&T dug up the front yard of my newly sodded, new construction home over the winter. They threw the dirt back (not evenly!) and threw seeds (of a different kind of grass that's not nearly as nice) and now I have a spotty yard that did not grow back and looks HORRIBLE!! Before this happened, the builder had laid beautiful sod (of the same kind of grass)

And now on top of that, the equipment box they installed was apparently not put in properly and has come lose causing exposed wiring in my yard! I called today trying to explain all of this, and the representative just kept asking if I want new service!! She finally put me on hold for 15 minutes and never came back to the phone.

Responses

Constructive

Employee

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14.7K Messages

6 months ago

AT&T claims are handled through Sedgwick, their claims administrator.

If you need to file a new claim, have the following information available:

• Location – The physical address or GPS coordinates for the location where damage occurred.

• Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 800.894.0374.

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

https://soc.att.com/2KK7xRO

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

We are not customers for AT&T, but the boxes for the internet and phone are located in our yard for three of our neighbors. Everytime your technician s come into our yard, they destroy it and leave it as is. Our yard has been dugged up and destroyed in order to bury lines for the neighbors and never fixed. We had two technicians to come out on September 14, 2020 and September 15, 2020 and left the cable above ground. Our yard men can't properly cut the grass because of the cable. There has been no word on when or if this problem is going to be corrected. At&t hasn't even repaired the yard from the last time. Why do we have to beg for these problems to be corrected. It's so unprofessional and unethical for a company to come on private property and destroy it and leave it this way. We want the cable that's sitting on top of the grass buried immediately and the portion of the backyard that was dug up built back up correctly. This should be an automatic service!

Constructive

Employee

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14.7K Messages

a month ago

Again Sedgwick

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

I would rather report this issue with the BBB. I have contacted 4 different departments already and none seem to be able to take care of this in a timely or professional manner.

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