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Sunday, May 3rd, 2020 11:10 AM

My U-verse is plugged in but showing no lights

Hi so my U-verse is plugged in the wall but isn’t flashing any lights what so ever. This just happened last night where the wifi connection stop and I noticed it was off while being plugged in, how do I fix this??

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Official Solution

ACE - Professor

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3.7K Messages

4 years ago

What gateway model do you have? Have you tried unplugging the gateway power cord for 30 seconds and then reconnecting? Do *any* lights show when you do this? If not, have you tried plugging into a different electrical outlet? You've made sure that the data cable is still connected from the gateway to the wall jack?

If none of this helps, call 800.288.2020 for a tech call; expect long delays in getting through.

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