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Jes_sherman's profile

Contributor

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2 Messages

Sunday, August 26th, 2018 3:44 AM

My phone connects to WiFi but nothing else

In my house I have an iPhone X, Samsung 8, 2 smart TVs, and 2 cheap cell phone that are used as children’s tablets. The only device that will connect to WiFi is the iPhone. We have tried resetting and even factory reset is and still only the iPhone will connect. Up until just recently everything connected and would connect and run at the same time. What could be the problem? 

Accepted Solution

Official Solution

Community Support

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232.3K Messages

6 years ago

Hi @Jes_sherman,

Check out step by step instructions to connect and troubleshoot your AT&T Wi-fi.

Next, take a look at our Smart Home Manager. This app allows you to manage your home network as well as view devices that are currently connected. You can also check the performance of your wi-fi using the Network health check tool!

Let us know how well this works for you.

Dee, AT&T Community Specialist

 

Contributor

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2 Messages

6 years ago

I have tried the smart home app and it won’t let me login. I have tried on the other phones in the house because I have heard that the app has complications on iPhones and it still won’t let me. I have double and triple checked that I’m using the correct login info. 

Community Support

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232.3K Messages

6 years ago

Hello @Jes_sherman,
This is a unique situation with your account and I'd like to investigate this for you!

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details.
Dee, AT&T Community Specialist

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