candirai's profile

Contributor

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1 Message

Thursday, July 4th, 2019 1:40 PM

my internet would suddenly stop working on Mac

I just swtiched to u-verse. my internet would suddenly stop working on Mac form time to time. When it happened, the internet connection logo still shows strong connection.  my tv seems working. Is the problem caused by the service/signal/connection at the ATT host server? 

i did not have such problem with the other provider.

SuperMario87

Employee

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237 Messages

4 years ago

Hey. I don't believe its a AT&T server issue. Most probably you mac has issues with 5Ghz band. I did a search in google and found many people with the same issue from different countries. A quick solution is to divide the 2.4Ghz band and 5Ghz band and connect the mac to the 2.4Ghz. You can do it by accessing the modem local interface and change the 5Ghz band channel name to something different.

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