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Tutor

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3 Messages

Tue, Jan 22, 2013 5:25 PM

My battery backup is beeping continuously

Over the weekend, my big gray battery started making this terrible beeping noise.

We tried everything to make it stop - and eventually, what ever we did worked.

Now it's doing it again!  Why does this happen, and how do I make it stop?:smileyconfused:

Responses

Accepted Solution

Official Solution

game10

Teacher

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1 Message

7 years ago

The battery backup is designed to beep when it is running on its own battery power. This serves as an indicator letting you know that it is no longer receiving power from the power outlet. Check the power source the battery backup is connected to. If the power outlet is faulty or another device causes your breaker to trip the results will be a beeping sound from the this unit.

Also the frequency of the beeps will let you know more information on the cause of the trouble experienced by the battery backup. Example:

Tone everysecond
The battery energy is running low.
(Needs to be charged by plugging to power outlet)


Tone every two seconds
This alarm warns that the battery has reached the end of its useful life.
(Proceed to the instructions below)


Tone every five seconds
The RG Battery Backup is operating on battery power.
Note: You may mute the beep by pressing the button in front of the unit


Continuous
tone A fault has occurred.
(Perform the instructions below)

1. Disconnect equipment from the RG Battery Backup prior to checking equipment.

2. Turn off the Battery Backup Unit (switch on rear of unit).

3. Unplug the Battery Backup Unit from the wall outlet.

4. Properly connect Battery Backup Unit directly into a functional and powered household wall outlet. Do not plug Battery Backup Unit into a power strip or surge protector.

5. Turn on the Battery Backup Unit (switch on rear of unit). The Battery Backup Unit performs a self-test.

If self-test results in green LED the battery backup unit is ok
If self-test results in red LED you will need to contact Belkin the manufacturer of the battery backup for further assistance. Your battery backup came with a 3 year warranty.

Contact information for Belkin:
Telephone Number: 866-539-5791
Web site: www.belkin.com/gatewaybattery


Obsidion

Employee

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90 Messages

7 years ago

patiwak123,

Did the above answer your question?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
patiwak123

Employee

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4 Messages

7 years ago

Thanks for your help.  Turns out that the GFI switch tripped. We must have been running off of battery power until it ran down the battery. Good to go now.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Nenenum1

Contributor

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1 Message

6 years ago

So the white battery backup is not supposed tobe plugged into a power strip? That's how it was setup when they installed it. It's been beeping for a while now. Does this mean the power is not getting to the system cause it's on a powers trip so the battery had to kick in.

RCSMG

Expert

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23.3K Messages

6 years ago

The battery back up usually beeps when there is no AC power.  Check your power strip, and make sure it is still plugged in to the wall outlet, or the circuit in the strip has been tripped.

my thoughts

Employee

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14.6K Messages

6 years ago

Nenenum1, white battery packup is the power supply for the inid, if check lights should indicate if has AC power (left light green). If have AC power and beeping, means battery needs to be replaced.
From your terms of service agreement. http://www.att.com/shop/internet/att-internet-terms-of-service.html

The U-verse Equipment requires electrical power from your premises to operate, which you are responsible for providing. If there is a gateway at your premises, depending on the other U-verse services you purchase, AT&T may provide an initial gateway battery backup unit and an initial backup battery. If there is an ONT at your premises, AT&T will install an initial power supply box and provide an initial backup battery for the Optical Network Terminal power supply box. You hereby agree to be solely responsible for determining when backup batteries for any U-verse Equipment require replacement and for replacing and recycling used batteries. You agree to read and follow all manufacturer or vendor directions for the replacement and recycling of backup batteries.

You may remove the battery, no voip backup if power failure or order replacement battery
http://www.fibersafebattery.com/
http://www.fibersafebattery.com/faq.aspx
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
therick83

Contributor

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2 Messages

5 years ago

Mine beeps every 5 minutes or so and has red light on Replace Battery.  What kind of battery does it need?

my thoughts

Employee

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14.6K Messages

5 years ago

Depends on which unit you have iPSU uses the Fiber Safe... 

http://www.fibersafebattery.com/replacement.aspx

 

If have Belkin black or grey unit... 

http://www.belkin.com/us/gatewaybattery/

 

May wish to check locally, Batteries Plus or similar.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
therick83

Contributor

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2 Messages

5 years ago

2014-11-18 06.30.18.jpg

RV_1

Mentor

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92 Messages

5 years ago

my AT&T supplied belkin grey ups battery needs replacment.

 

who is responcible for the battery, me or AT&T?

my thoughts

Employee

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14.6K Messages

5 years ago

You per terms of service (TOS) agreement.
https://www.att.com/shop/u-verse/termsofservice.html
http://www.att.com/shop/internet/att-internet-terms-of-service.html#fbid=4_zLh6nF4VQ

The U-verse Equipment requires electrical power from your premises to operate, which you are responsible for providing. If there is a gateway at your premises, depending on the other U-verse services you purchase, AT&T may or may not provide an initial gateway battery backup unit and an initial backup battery.  If there is an ONT at your premises, AT&T will install an initial power supply box and provide an initial backup battery for the Optical Network Terminal power supply box.  You hereby agree to be solely responsible for determining when backup batteries for any U-verse Equipment require replacement and for replacing and recycling used batteries.  You agree to read and follow all manufacturer or vendor directions for the replacement and recycling of backup batteries.

Note that U-verse Equipment without battery backup will not function in the event of a loss of customer supplied power. This will disrupt the U-verse Service as well as any additional services that use the U-verse connection for transport (e.g. Voice over IP including e911).  AT&T will have no liability for loss of any service(s) in the event of interruption of customer supplied power, with or without battery backup present in the AT&T equipment.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
RV_1

Mentor

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92 Messages

5 years ago

well there you go, my problem.

 

thanks

 

Contributor

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1 Message

5 years ago

Hi.The indicator lights on mine say it is not connected to AC power when it is plugged into a working wall outlet. Does anyone know if this is normal/why this may be? What should I do? 

Contributor

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1 Message

5 years ago

I was able to solve my issue of a solid beeping battery by plugging the battery directly into the wall, allowing it to charge and the setting it back up. Now the green light is on and working. We will see if this was a temporary or long term fix - just trying to avoid the $100 it will cost to replace the ups.

Contributor

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1 Message

4 years ago

Pull out the battery and go to Batteries Plus. It's a $40 replacement.

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