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New Member

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3 Messages

Tuesday, April 14th, 2020 8:49 PM

My ATT internet is out and I'm not sure why

My ATT internet is out and I'm not sure why. The box has the broadband lights one and two blinking red. Everything's hooked up as it has always been. And, I don't show any outages in my area when I look it up. I can't get a hold of anybody for support via phone or chat. Others having outage problem?

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Official Solution

ACE - Professor

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3.7K Messages

4 years ago

Likely a broken connection somewhere between your home and the neighborhood VRAD. I suggest that you download and install AT&T's Smart Home Manager from your app store (Apple App Store or Google Play). It's a free tool and will help you identify if there are issues with your service, allow you to run a speed test, determine if you have good Wi-Fi performance throughout your home, etc. The tool can also schedule a service call, if indicated. If this doesn't help, you'll have to contact 800.288.2020 for service and be prepared for long wait times.

New Member

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3 Messages

I downloaded the app and was able to connect with somebody immediately. They tested my equipment and determined that the router was bad. They are sending a new one overnight. Thank you!

ACE - Professor

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3.7K Messages

@Grierwego Well, that's great news! I'll admit, you were much luckier than many who have tried to connect with support. Glad it went so well.

"Some people without brains do an awful lot of talking...."

(I am NOT a current AT&T employee. This forum is composed mostly of other users. An AT&T Customer Support person may respond to your message, but this isn't guaranteed. Support is also available at 800.288.2020.)

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Scholar

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602 Messages

@davemize before you say he's lucky lets see if a new router actually fixes the problem lol.

ACE - Professor

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3.7K Messages

@madmax988 That's true enough ;>) But I was referring to how quickly & easily he was able to get in touch with customer service.

"Some people without brains do an awful lot of talking...."

(I am NOT a current AT&T employee. This forum is composed mostly of other users. An AT&T Customer Support person may respond to your message, but this isn't guaranteed. Support is also available at 800.288.2020.)

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

I actually still haven't received the router. Hoping it comes today. He gave me an order number before we finished, but when I look at my work order history, there's no mention of it.
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