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New Member

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3 Messages

Sunday, July 5th, 2020 3:12 PM

Modem Specs

I’m trying to purchase my own modem for my home network. I’m on the internet 18 plan if that matters. 

i tried calling customer support to figure out what specs I need when purchasing but they were no help, I was told when I purchased this service I’d be able to buy my own modem so I don’t have to do the 10$ a month equipment fee. 

Any help from anyone ?

ACE - Expert

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27.7K Messages

4 years ago

You were mis-informed.   AT&T internet requires the use of AT&T leased equipment.

New Member

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3 Messages

I’m struggling to see why that would be. I know they’d certainly like it that way, but what’s stopping me from hooking up my own modem ? 

ACE - Expert

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27.7K Messages

Equipment must be provisioned to a specific account which triggers the monthly lease fee.   

 

Even if you found a second hand gateway on Ebay, you would have to provision it to get it to work.

(edited)

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New Member

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3 Messages

Quite frustrating but thank you. 

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