Cyber Monday Deals: Buy a Samsung Google S22 & get Free Galaxy Buds 2 - while supplies last!
claryitey's profile

Contributor

 • 

1 Message

Mon, Oct 13, 2014 11:15 PM

Misled during sales pitch about Netlix

I was told by the sales rep that came to my door that U-verse turns each TV it is connected to into a smart TV. I specifically asked if there was a Netflix app. I was told emphatically "yes". Now I find out that this is absolutely not true. I understand that U-verse has its own on demand app that would be a direct competitor with Netflix. So, it makes sense why Netflix is not an option. However, I was not told the truth when I agreeed to have the service installed.

 

I have been a customer for less than a week and now know that the thing which sold me on this system is not available!

 

What recourse do I have? Is there a period of time in which I can cancel without penalty? I was duped into buying something that doesn't exist and don't think I should be punished for that.

 

Candice

Computer_Joe

Master

 • 

5.9K Messages

8 years ago


@claryitey@  wrote:

I was told by the sales rep that came to my door that U-verse turns each TV it is connected to into a smart TV. I specifically asked if there was a Netflix app. I was told emphatically "yes". Now I find out that this is absolutely not true. I understand that U-verse has its own on demand app that would be a direct competitor with Netflix. So, it makes sense why Netflix is not an option. However, I was not told the truth when I agreeed to have the service installed.

 

I have been a customer for less than a week and now know that the thing which sold me on this system is not available!

 

What recourse do I have? Is there a period of time in which I can cancel without penalty? I was duped into buying something that doesn't exist and don't think I should be punished for that.

 

Candice


 _________________________________________________________________

 

 

 If I'm not mistaken, you have 30 days to cancel your service without penalty.

 

You can call the 800-288-2020 number and say "cancel my services".

 

or

 

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.

 

To check for their reply, click the little blue envelope. envelope.png

 

 

 

ACE - Professor

 • 

6.5K Messages

8 years ago

 

@Computer-Joe wrote:

@claryitey@  wrote:

I was told by the sales rep that came to my door that U-verse turns each TV it is connected to into a smart TV. I specifically asked if there was a Netflix app. I was told emphatically "yes". Now I find out that this is absolutely not true. I understand that U-verse has its own on demand app that would be a direct competitor with Netflix. So, it makes sense why Netflix is not an option. However, I was not told the truth when I agreeed to have the service installed.

 

I have been a customer for less than a week and now know that the thing which sold me on this system is not available!

 

What recourse do I have? Is there a period of time in which I can cancel without penalty? I was duped into buying something that doesn't exist and don't think I should be punished for that.

 

Candice


 _________________________________________________________________

 

 

 If I'm not mistaken, you have 30 days to cancel your service without penalty.

 

You can call the 800-288-2020 number and say "cancel my services".

 

or

 

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.

 

To check for their reply, click the little blue envelope. envelope.png

 

 

 




In my personal opinion, AT&T really has to reel these sleazy, scummy third-party reps in. These guys will say and do almost anything in order to make a sale. They thrive off people that don't check their channel lineups. If you ask them "Will I get SkyHD on the lowest tier?" they'll probably reply in the affirmative.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.