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Kredemske's profile

Contributor

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2 Messages

Fri, Jul 20, 2018 8:21 PM

Message ID: NAD-2302 Popping up Several Times per Day

Hello,

 

For quite a while now I've been receiving the NAD-2302 error code when using the internet. I have rebooted the modem/router several times, to which it only reconnects for maybe up to an hour before i get the error again. 

We also have had our router/modem replaced because of this issue, leading me to believe it is the DSL lines outside of our home that are starting to go bad. On our end, the router/modem has green lights all the way around no matter what. However, on the web interface for the gateway, when I receive this error, it states the connection back to AT&T is down. I'm getting really tired of disconnecting every ~30 minutes or so, and would like a decent solution other than someone coming to check it out and replace the router, only for this to keep happening regardless. 

 

Info if it helps 

gateway: 2wire 5268AC

ATTHelp

Community Support

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172.3K Messages

3 y ago

Good morning @Kredemske,

I certainly understand how frustrating that can be, especially with it happening every 30 minutes and I'd like to help!

I’m sending you a private message to help with your issue, please check your inbox for a message from me.

Mihai, AT&T Community Specialist

Contributor

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2 Messages

3 y ago

Re: Message ID: NAD-2302 Popping up Several Times per Day

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