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Borlin's profile

New Member

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9 Messages

Wednesday, March 22nd, 2023 7:32 AM

Major increase in latency in couple years of Fixed Wireless

I've been experiencing major jumps in ms in gaming latency. In the beginning, latency was great around 40-60ms using Ethernet with only one single connection (my PC). I am now averaging 100+ ms in latency and spikes hitting 300+ ms. Could any tech support me with this and maybe help me out with tracert solutions? 

Community Support

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232.3K Messages

1 year ago

We're here to assist with the high latency you are experiencing, @Borlin!

 

First, we recommend that your view our article that covers High Latency & Ping. It has helpful tips such as what is acceptable per our standards, how to rule out various causes of high latency, and understanding your traceroute!

 

If this is happening with specific sites or games, we do recommend running a traceroute and sharing the results here. This way we can go over them and see if it's o our end, or the game/sites end.

 

If you have a 2Wire/Pace gateway, use these steps:

  1. Type http://192.168.1.254 to access the gateway
  2. Select Settings > Diagnostics > IP Utilities

If you have an NVG/Motorola model, use thses steps:

  1. Type http://192.168.1.254 to access the gateway
  2. Select Diagnostics

Let us know the results once the test is ran! This way we cna provide more personalized troubleshooting.

 

CalebP, AT&T Community Specialist 

 

New Member

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9 Messages

1 year ago

I’ve went through IP utilities through the router interface. I’ve done complete factory resets. I’ve switched transfer cables and nothing has resolved. I’ve had numerous techs come out to my location and re locate the fixed wireless antenna. I believe this is an issue that is outside of my hands. Probably AT&T allowing too many people on their towers. I feel like the towers near my house are congested majority of the day/night, even early mornings around 3-4am.

But I would love to post a traceroute when I get some time that way you might be able to assist me more from there! Thank you for the reply Caleb

(edited)

Community Support

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232.3K Messages

1 year ago

Thanks for sharing that information with us, @Borlin

 

Please let us know once you run the traceroute as that will let us know what next steps we'll need to take to further help with the major increase in latency that you've been experiencing lately. 

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

New Member

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9 Messages

1 year ago

just ran a couple traceroutes. will post the results below. 

route 1 to www.google.com

1: 10.15.80.220(10.15.80.220), time=0 ms
2: 107.243.18.66(107.243.18.66), time=51 ms
3: failed:*
4: failed:*
5: failed:*
6: failed:*
7: failed:*
8: failed:*
9: failed:*
10: failed:*
11: *, time=108 ms
12: 142.251.233.223(142.251.233.223), time=49 ms
13: *, time=216 ms
14: 142.250.57.144(142.250.57.144), time=84 ms
15: 108.170.248.97(108.170.248.97), time=75 ms
16: 142.251.53.149(142.251.53.149), time=60 ms
17: 142.251.41.4(lga34s40-in-f4.1e100.net), time=62 ms

Route 2 to a website I play a game on:

1: 10.15.80.220(10.15.80.220), time=0 ms
2: 107.243.18.66(107.243.18.66), time=55 ms
3: failed:*
4: failed:*
5: failed:*
6: failed:*
7: failed:*
8: 173.241.128.29(ae16.cr7-chi1.ip4.gtt.net), time=90 ms
9: 141.136.108.189(ae19.cr9-chi1.ip4.gtt.net), time=47 ms
10: 77.67.78.18(et-4-0-17-17.cr9-chi1.ip4.gtt.net), time=159 ms
11: 208.116.142.133(xe-10-2-2.cr0-las1.ip4.gtt.net), time=183 ms
12: failed:*
13: failed:*
14: failed:*
15: failed:*
16: failed:*
17: failed:*
18: failed:*
19: failed:*
20: failed:*
21: failed:*
22: failed:*
23: failed:*
24: failed:*
25: failed:*
26: failed:*
27: failed:*
28: failed:*
29: failed:*
30: failed:*

Community Support

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232.3K Messages

1 year ago

Thanks for the trace route information, Borlin. Let's look at your high ping and latency together. 

 

What we are going to do is bring this conservation into the AT&T Direct Message space. In just a few moments you will see a chat icon next to a bell icon, in the upper right part of the thread, and next to your forums profile icon. Our next message to you will appear right there. 

 

If you do not see the next message right away, please log out of your forums account and back in. 

 

Looking forward to resolving this high ping and latency with you. 

 

Matthew, AT&T Community Specialist

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