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Wed, Apr 1, 2020 11:45 AM

Low internet speeds for Home Server

I pay ATT for internet 1000 and can see that game/movie/etc downloads and uploads are usually at the full advertised speeds.I have a small file server I set up in my home for me to access my files remotely. When transferring files to and from it while in my home i receive full gigabit speeds as my network switch is capable of. However, when downloading files remotely from my office (which also has gigabit speeds up and down) i am seeing speeds less than 10mbps. I have done all the common troubleshooting steps already and checked to make sure my network is properly configured for this type of setup and everything checks out on my end. Is it possible ATT is throttling my connection to my server? Is there something I am missing here?

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ATTHelp

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2 months ago

Hi @sectrgt,

 

Let's try to find out what's happening with the connection to your server. The first thing you want to do is run a speedtest at your house to see what the upload speeds are and a speedtest at your work to determine download speeds. If everything looks good, then you'll want to see if there are any issues between your server and your work. The best way to do that is doing a traceroute both ways, but the one that is going to be the biggest concern is from your work to your home server. Learn how to do a traceroute on an AT&T connection and how to read them

 

David, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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@ATTHelp Trace routes and speed tests from both direction work fine and provide expected speed and complete routing.

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ATTHelp

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2 months ago

With traceroute and ping being fine, it may be hard to determine what the issue is. Do you notice issues when you access your server from other locations on a different ISP? Also, try to time it on your end to see if the speeds shown match. If you're downloading a 1GB file and it says 10Mbps, but it takes less than a minute to download, it definitely is going a lot faster than the speeds stated. 

Also, make sure the internet speeds at work are good at that time. Someone else may be using the internet causing your speeds to slow down.

 

David, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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The reporting speeds do match true download/upload times, simulated connections from other machines in my network have the same limitation appearing. The slow speeds occur regardless what ISP the client is connecting from. There are no other users or reasons for local bandwidth to be congested. As I stated earlier, it strongly appears that I am being throttled for server connections. Is there any way to confirm/resolve this issue?