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Contributor

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2 Messages

Sun, Jun 23, 2019 3:55 PM

Losing Internet Connection Sporadically, "Node 192.168.1.XX is down"

About every 10 to 20 minutes, I lose my internet connection. My AT&T router indicates that I am still connected to the broadband service, but my PC notifies me that I am not connected. I have no experience with networking, but I was able to view the event log stored in my U-verse router, and it seems like these down times correlate to a "down node", whatever that means. Both wired and wireless devices lose the connection. If anyone could explain this to me and help me find a solution, I would be forever grateful! Capture.JPG

 

It might also be helpful to know that I have a second linksy router connected to my AT&T router that I use as an extender. This second router is connected to the AT&T router by LAN, and the two Wi-Fi signals have distinct SSIDs. I don't know if having this set up could contribute to the problem.

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Brand User
ATTHelp

Administrator

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112.8K Messages

9 months ago

@nolan94,

 

Remove the second router and use the AT&T gateway on its own for a while and see if it still happens. If that does not help, try setting the gateway in IP passthrough mode. Just click the link and it should explain everything you need to know as well as the steps required.

 

Let us know if you need help along the way!

 

Rury, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

112.8K Messages

9 months ago

Hey @nolan94,

 

Let us see if we can help!

 

Have you tried removing your secondary router and connecting to the AT&T gateway directly to see if it still drops the connection? When this happens, do all devices lose connection or just one? Did you set the gateway to IP passthrough mode in order to use the secondary router?

 

We look forward to assisting further!

 

Rury, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

9 months ago

Thank you so much for your response Ruby!

 

I haven’t attempted to remove the second router yet, but I will do so in order to do further testing. However, as of now with the secondary router connected, the all devices connected to both routers lose their connection. And I have not set the gateway to IP pass through mode. I’m honesty, I have no idea what that is. 

Tutor

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9 Messages

2 months ago

We had 25Mb service and no problems with wireless. This week we had 300Mb fiber installed... the hardwired systems seem to be fine, but wireless devices seem to be going up and down just as shown in the image pasted above. I am using just the U-Verse router (no 2nd router or extenders). Can somebody advise why this is happening? It's driving my wife crazy (and thus me, too). :-)

Where my wife usually sits, her phone says "good" signal, and Network Analyzer app says the signal strength is -65 to -70db. However, when I look at the modem's wireless strength, it shows just 1 red bar for my wife's device. (She's about 50' away, but not direct line of sight.) Modem wireless page also says she's connected via 5Ghz. Any ideas?

Tutor

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9 Messages

Just FYI... I resolved this issue as follows... apparently my wife's phone had a weak 5G connection to the router... on the 2.4GHz radio I enabled the Guest network with a different SSID, and then I connect my wife's phone to that network (not the SSID that has both 2.4 and 5GHz)... this keeps her phone on 2.4 which seems to have better range and now the phone has a steady connection. :-)

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