New Member
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2 Messages
Leaning Pole
The utility pole, located at the edge of my yard, that carries ATT is now leaning substantially and actually moving with the wind. Who replaces this pole? If the pole comes down it will affect local
ATT Internet & Phone....as well as taking out the electrical power lines that run close to it.
ATTHelp
Community Support
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215.2K Messages
2 months ago
Hi there, @j2reefer! Let's help get that utility pole repaired.
So that we can contact our Support team on your behalf, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!
Lacey, AT&T Community Specialist
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j2reefer
New Member
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2 Messages
2 months ago
Well...been 9 days and the pole is still swaying in the breeze. I received a report # (NT0T0842)....and an ATT truck came out and looked at it 8 days ago and he said he marked it as a Hazardous Situation and had 'marked' the pole for replacement. I'm not too worried because I have enough documentation to ensure ATT will pay for any property damages. I would think ATT would be more concerned about their customers who would be affected when this pole goes over (loss of internet)...not to mention the electrical lines it most likely will take down with it. I would guess my neighbors who rely on powered medical life sustaining equipment...may have a complaint or two also....once they know the pole had been reported but no action taken by ATT. Good Luck To You When It Goes Down!!!!
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ATTHelp
Community Support
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215.2K Messages
2 months ago
Hey there! We understand how important this is, and would be happy to help with the pole that is leaning @j2reefer.
In order to further help and make sure this gets escalated to the correct department we'll need to meet in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Robert, AT&T Community Specialist
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