AT&T Community Forums

Is this email real? AT&T Managed Internet Backup

I received this email from attbackup.com

Is this a real email? I also received the box in the mail.

Hello Erick Rickers,

This is notification that your equipment has been shipped via FedEx and should be received within 5 business days. Once you receive your equipment, please open the box immediately and complete the self-install with the attached instructions. For your convenience we have also added an (optional) installation video you can view when following along with the instructions.

Video Installation Guide: https://youtu.be/zfpvLdrKnmE

Tracking Number: 688128861828

https://www.fedex.com/apps/fedextrack/?tracknumbers=688128861828

If you have any questions, please contact us at 1-800-223-6965

Thank you,

AT&T Managed Internet Backup Team

AT&T Terms and Conditions: https://www.att.com/legal/terms.attNetTermsOfUse.html

PLEASE, DO NOT REPLY TO THIS EMAIL

I

IntersectUSA

New Member

•

6 Messages

1 month ago

I read this forum string as well as the other string regarding phone calls. We too are very skeptical.

1. I called AT &T Customer Service for our business line. They have no record of equipment being requested.

2. I attempted to report to AT&T Fraud (877-315-9676), but they were not interested and referred me to AT&T Asset Protection.

3. I called AT &T Asset Protection (800) 807-4204, and was informed they are not the department to report this to. The rep told me to go to UPS and return the equipment. I asked for a Label. He stated I did not need one.

4. I also emailed AUS LLC (see below) to see if they indeed sent the router? As of now, I have not heard back.

Like all of you, we are suspect and will not install the unsolicited piece of equipment.

I asked all the AT&T people I spoke with why they are NOT commenting on the AT&T Forum regarding this. No one could provide an answer.

Our story is that one of our warehouses, received a package from:

ATB Logistics Manager

AT&T Corp C/O AUS LLC

2150 Northmont Parkway, Suite E

Deluth, GA 30096

The installation steps inside the box provide a phone number of 1-800-223-6965. When I google the number, it comes up as a scam number.

We continue to receive calls from AT&T to install, but the calls come from the same SPAM number and seem suspect (like they're reading from a script).

(edited)

0