Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
gionnovi's profile

2 Messages

Thursday, August 24th, 2023 9:46 PM

Is this email real? AT&T Managed Internet Backup

I received this email from 

Is this a real email?  I also received the box in the mail.  

Hello Erick Rickers,

This is notification that your equipment has been shipped via FedEx and should be received within 5 business days. Once you receive your equipment, please open the box immediately and complete the self-install with the attached instructions. For your convenience we have also added an (optional) installation video you can view when following along with the instructions.

Video Installation Guide:

Tracking Number: 688128861828

If you have any questions, please contact us at 1-800-223-6965

Thank you,

AT&T Managed Internet Backup Team

AT&T Terms and Conditions:


New Member


6 Messages

6 months ago

I read this forum string as well as the other string regarding phone calls.  We too are very skeptical.  

1.  I called AT &T Customer Service for our business line.  They have no record of equipment being requested.

2.  I attempted to report to AT&T Fraud (877-315-9676), but they were not interested and referred me to AT&T Asset Protection.

3.  I called AT &T Asset Protection (800) 807-4204, and was informed they are not the department to report this to.  The rep told me to go to UPS and return the equipment.  I asked for a Label.  He stated I did not need one.  

4.  I also emailed AUS LLC (see below) to see if they indeed sent the router?  As of now, I have not heard back.

Like all of you, we are suspect and will not install the unsolicited piece of equipment.

I asked all the AT&T people I spoke with why they are NOT commenting on the AT&T Forum regarding this.  No one could provide an answer.

Our story is that one of our warehouses, received a package from:

ATB Logistics Manager


2150 Northmont Parkway, Suite E

Deluth, GA 30096

The installation steps inside the box provide a phone number of 1-800-223-6965.  When I google the number, it comes up as a scam number.

We continue to receive calls from AT&T to install, but the calls come from the same SPAM number and seem suspect (like they're reading from a script).


1 Message

4 months ago

I received a similar email, except my email subject was: ACTION REQUIRED: Confirm your AT&T Order

I NEVER placed an order from AT&T, and when I read through the email, it said "Please click on the button below to process your order and accept the following Terms".  Meaning they KNOW I did not place the order, but want me to instead place an order through a shady link.  The link pointed to a URL with the domain "".  The email also came from the domain "".  I called the toll free number, and found out it's a 3rd party company that is representing AT&T.  This leads me to a few conclusions:

  1. AT&T has sold or shared their customer list with a 3rd party vendor
  2. The vendor's job is to sign up new customers in whatever means necessary
  3. AT&T is fully aware of these shady practices, and has no incentives to stop 

This is quite sad.  I've been very happy with my AT&T small business fiber service thus far, but these shady techniques rub me the wrong way.  Coincidentally, I had an AT&T sales rep reach out to sell me internet service the day before I received this email, and I blew him off (we were already a customer).  It's possible he placed the internet backup order to make some commission, or in retaliation.  

1 Message

26 days ago

Call (888) 944-0447 if you have a small business account. Do not call the numbers on the literature/directions.

As a small business, we also received calls and emails trying to get us to "confirm our AT&T order", which we did not order.  Then we received the internet backup (that we did not order) in the mail.  I went to and signed into my billing account and went to the bottom of the page to get the following number (888) 944-0447 for small business.  While the gentleman could not tell me much about it, he did email a return label to me.  I don't believe AT&T would pay to have it returned unless they knew it was their product. The return address on the package that I received is: AIB Logistics Manager, AT&T Corp C/O AUS LLC. This tells me AT&T is using a 3rd party marketing company to try and push the product which puts you on a $20/monthly subscription in addition to your typical bill.  Poor business practice, AT&T!  I've been a customer for decades and now you're trying to trick me out of my hard earned money?  Shame!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.