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Flatouts's profile

New Member

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3 Messages

Thursday, March 23rd, 2023 8:49 PM

Is it a standard of service to be down

I’m reading through all the topics about AT&T internet being down. Obviously I am experiencing the same issue.  A large section in my area is down.  It is intermittent at times.  This has been happening since February and progressively got worse and now 3 weeks into March it’s been completely down most every day for the entire month.   I get all kinds of excuses and service support claims they are sending a tech but I get a text that it been put on hold because of outages in my area.  Duh? Followed by a text from said tech proclaiming it is all fixed now.  Only while reading it the internet goes back down again.   I have used chat several times, called and again last night live chat where I was promised it would be back up at 2:34am and yet it is still down 4:26pm the next day.    They said we will prorate your service for the inconvenience and I have my doubts because they keep saying it like there’s nothing on my account stating they are already supposed to be prorating it.   

If they actually have an outage then why lie and act like it’s just a minor problem and they are fixing it.   It’s more likely they are adding additional service areas and that requires taking it down.   

I’m not as impressed as I was told I would be nor is the uptime they claim anywhere close to what they stated.   

I did manage to find a map and it’s a very large area covering the bulk of Orlando Florida both residential and business areas. 

when they completed our area that’s when they marketed heavily course there aren’t any sales people in our area now. 

It’s not my first merry go around with AT&T I’ve been down this rabbit hole before and left to Spectrum the only issue with them is price.  Once it got ridiculous I switched now I believe it was a bad choice.  

anyway I’ve complained enough they cut me off.  When I try to contact them through chat I get a message stating something went wrong.  But I’m on cellular not the internet and I have 5G so it isn’t true.  

I’ve lost countless hours dealing with this issue and I’m obviously not going to get anywhere or a straight answer, just same ole run around 

so good luck 

New Member

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1 Message

1 year ago

Are you in the SODO area? I'm betting the road construction has caused a severe problem they can not access at all time.

I signed up for spectrum again, because if I'm right about the cause of this week long outage, it could be a very long time before it's stable again.

Community Support

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232.9K Messages

1 year ago

Let's get to the bottom of your internet being out, @Flatouts!

 

We understand how important it is to have a stable internet connect! Allow us here to get you the proper information on what is going on.

 

Due to the nature of your concern, let's move this conversation into a direct message. This way we can access your account to see what the cause of your concern is. be on the lookout for a chat icon in the upper right-hand portion of the page, next to the bell icon.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

Community Support

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232.9K Messages

1 year ago

We don't want to see you go, @Hayesade! We'd like a chance to take a look into what's going on with your Internet connection. 

 

So that we can dig a little deeper into what's happening, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!

 

Lacey, AT&T Community Specialist 

New Member

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3 Messages

1 year ago

Part of what frustrates me the most is the lack of communication between AT&T Customer Service and Technical Services.   Let alone the Communication between individual Departments within both.  The old saying that the left hand does know what the right hand is doing. 

Yet I can see in the AT&T app message and map of outage in my area.  From Conway area to Pine Hills. 

To make matters even worse while out internet / wifi is down we turned to our AT&T 5G cellular service only to find out it isn’t what it was cracked up to be.   We were told it would be so much faster than our 4G LTE network that we were on.  But in fact it is worthless - with AT&T last night on our phones the Speed tests were showing 0.08 Mbps upload speed  - after lots of testing and Technical support the best was 1.7 Mbps which is pathetic and to slow to actually use.   Even after all the testing etc the file failed at 99% and took over an hour.  

When we briefly had wifi last night we were able to load and process the same file in under 5 mins. 

AT&T has been very disappointing in my honest opinion.  

New Member

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3 Messages

1 year ago

Lacy,  I appreciate the offer to “get to the bottom of my internet being out”. It’s been looked at by AT&T Customer Care and Technical Services I doubt you will offer anything different.  This is an on going problem for now weeks, most of the month of March (soon to be the entire month), it began in February and increasingly worse to where it was down most of the time.   

Thus the comment above not having good communication within AT&T services 😜

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