User3499955's profile

Contributor

 • 

2 Messages

Wednesday, January 27th, 2016 10:05 PM

iPhone 6 will not connect to ATT NVG589 DSL router after 9.2 upgrade

DO NOT UPGRADE iPHONE 6 TO iOS 9.2 IF YOU HAVE AN AT&T WIRELESS ROUTER

 

Verified the problem is certain iPhone 6's manufactured in 2014 updated with iOS 9.2 (and 9.2.1) and a hardware or software compatibility issue with AT&T issued Arris NVG589 wireless routers. Apparently AT&T is not yet aware of a problem or a fix.

 

  • wiped network settings from two phones, failed to connect
  • wiped and reinstalled factory iOS 9.2.1, failed to connect
  • restarted and reset two individual NVG589 at two separate locations, failed to connect
  • changed NVG589 SSID to all lower-case alpha-numeric characters, failed to connect
  • changed NVG589 wireless password to all lower-case alpha-numeric characters, failed to connect
  • connected to Linksys WRT1900 successfully
  • connected to Dlink DIR601 successfully
  • two other identical iPhone 6's still running iOS 9.1 connect to NVG589 successfully.

 

There is most likely a wireless chip vendor that has a certain logic coded into the chip used on a particular model that is incompatible with the latest iOS security settings and these AT&T routers, or the chip itself is failing.

No Responses!
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.