For the mom who gives us everything - Mother's Day gifts that connects us.
Swanny811's profile

4 Messages

Thursday, February 15th, 2024 4:20 AM

IP Passthrough - BGW210-700 / ASUS RT-AX82U

I need some assistance with IP Passthrough.  I have searched through a few topics here and I am still not getting any results, be gentle..... 

I have Gigabit Internet service and my speedtests from inside the Gateway are excellent.  My internet speeds from my computer are less than half of what I should be getting.  

I have a BGW-210-700 and an ASUS RT-AX82U router connected into the gateway.  I factory reset the 210 Gateway and then followed the instructions I found on here to put the 210 into IP Passthrough to the ASUS Router.  I set the IP Passthrough settings to Passthrough Mode and used DHCPS-Fixed.  I then put the MAC address of the ASUS router into the Manual entry box and I restarted the gateway.

This has not helped my speeds and I am still seeing slow speeds on any PC's that are connected to the ASUS.  How can I tell that I actually did things correctly??

Appreciate your assistance!!!

ACE - Expert

 • 

35.1K Messages

2 months ago

On the RT-AX82U, do you have features enabled such as:

- Virus Scanning (Basically any Trend Micro feature)?

- Parental Controls?

- Traffic Monitoring?

- Quality of Service (any kind)?

Have you tried the speed test from the RT-AX82U itself?

Is your testing system connected to the RT-AX82U by an Ethernet cable or Wi-Fi?

4 Messages

2 months ago

Thank you, 

Verified that QOS, parent controls and AV are all off.  I am testing from my pc connected direct to the Asus router with cat6.

Testing from the ASUS has the same result of slow speeds.  At least half what I should be getting.

I checked a tracert and see that I have a double NAT going.  Both of the first hops are internal IP’s.

I am not sure if I have the pass through going correctly. 

ACE - Expert

 • 

35.1K Messages

2 months ago

I have a double NAT going

If you're saying you have "double NAT" because you have two hops, that's not strictly true.  If IP Passthrough is working properly, your router has the WAN IP address and is performing NAT.  The Gateway will not itself perform NAT on that traffic, though it does maintain the same sort of session state table because there can still be Port conflicts between the traffic your router NATs and the stuff the Gateway may NAT from direct clients or its own traffic.

Community Support

 • 

231.4K Messages

2 months ago

Hi @Swanny811! Thank you for reaching out to us. We understand that you're facing issue the internet speed. We hear you, and happy to assist you.

 

We recommend that you try ⁠optimizing your internet connection, this will help boost your internet speed.

 

You can also prioritize one of the connected device. For the steps please visit out article about ⁠use Smart Home Manager to control your devices.

 

Make sure you're ⁠configuring IP Passthrough with the steps present in our article.

 

Please let us know the below details to help you better:

  1. What is your AT&T Internet plan.
  2. How many devices are connected.
  3. In which device you're checking the internet speed.

Let us know how it goes.

For further assistance we're here to assist you.

 

Thank you.

Nate, AT&T Community Specialist.

4 Messages

2 months ago

Ok that makes me feel better I was worried that would be an issue.  How can I tell if the pass through is working.  My internal ip for the gateway is 192.168.1.254 and my Asus is on 192.168.50.1

I see an external wan ip on my Asus router info screen. 

4 Messages

2 months ago

Nate,

  1. What is your AT&T Internet plan.  Gigabit Internet 
  2. How many devices are connected.  6 devices 
  3. In which device you're checking the internet speed. PC, tested from the gateway, the router and the actual PC.

The article linked was what I followed to complete the pass through 

Community Support

 • 

231.4K Messages

2 months ago

Hi @Swanny811,

 

We understand that your facing issues with your internet speed, and we're here to help you.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you,

Maria, AT&T Community specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.