Y

New Member

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2 Messages

Mon, May 18, 2020 4:22 PM

Internet

I had AT&T internet installed the other day after a cancelled Spectrum. So I unplugged Spectrums equipment (Sagecom, Arris) to return it to the store. After unplugging this equipment I went to watch TV and I just had the word ROKU all over the screen and could not pull up any channels. I need a technician to come look at this for me. Your recording doesn't have a situation like this and your representatives just tell me another number to call. So now I have 3 devices plugged to my TV. Could you send a technician please.

ACE - Expert

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21.5K Messages

2 y ago

This is not Customer Service but a public message board populated by customers like you.

My guess is that Roku needs to find your new modem.

HERE is information from the Roku website.

(edited)

New Member

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2 Messages

2 y ago

This has been resolved. Thank you

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