S

New Member

 • 

1 Message

Mon, Aug 10, 2020 7:42 PM

Internet transfer

I moved and need to disconnect my equipment so I can transfer my services. How do I disconnect wires that I don’t have access to? Are they live? Can I cut them?

davemize

ACE - Professor

 • 

3.6K Messages

1 y ago

Have you reported your move to AT&T? If not, call 800.288.2020; the company will tell you what (if anything) to take with you to the new address. There should be no cutting of wires.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.