A

New Member

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1 Message

Mon, Apr 20, 2020 11:34 PM

Internet is VERY slow

Something is going on with your modem: when I reboot it, it works OK for ~ 1 hour, after that I see over 1 sec latency (the att.com website takes 5 minutes to load!!!). I cannot reboot the router every hour. PLEASE HELP! This is not QoS I subscribed to!

ATTHelp

Community Support

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192K Messages

2 y ago

We're happy to help, @alexvk.

 

Running diagnostics on your Internet is a good first step in pinpointing the cause of the slow speed. Just sign in to the Troubleshoot & Resolve Tool to get started.

 

You should also take a look at some great articles we have that cover many of the possible reasons your Internet speed is slow as well as suggestions on how to Optimize your Internet speed.

 

We hope you find this helpful. If you require further assistance, just let us know.

 

Aminah, AT&T Community Specialist

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