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A

New Member

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2 Messages

Wed, Apr 22, 2020 6:25 PM

Internet drops a few times every day

We have noticed FOREVER that our internet drops/reboots randomly a few times a day. With increased burden during quarantine due to school at home, working at home, etc., we increased internet from 12Mbs to 18Mbs. It is still happening...sometimes at 8 am with only two of us up and using internet...and in the middle of the day. No rhyme or reason. Help! It is often very inconvenient (e.g. during a work zoom meeting)!

ATTHelp

Community Support

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179.9K Messages

2 y ago

Hey @avereyn,

 

We'd like to help with your Internet trouble. Is it just the Wi-Fi that goes down or your entire Internet? Are you connecting through a third-party like a VPN? How long has this been going on for?

 

Check out our troubleshoot & resolve tool to help diagnose your network trouble.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

New Member

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2 Messages

We are not using a third party. Our AT&T provided router just seems to reboot randomly. And we don't know if it's a capacity issue, service issue, router issue. It has happened at 8 am when hardly anyone on our home is using it...it's also happened in the middle of the day when there's more internet usage.

Thank you for your assistance.

ATTHelp

Community Support

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179.9K Messages

HI @avereyn, we will be happy to help.

 

Just a few questions. Check your power source to make sure your router/gateway is plug into a wall socket and not a surge protector. 

 

Also, make sure your router/gateway is well ventilated. Check for heat issues.

 

Is the lost of connection hard wired or WiFi?

 

 

We will look forward for your response.

 

Lafayette, AT&T Community Specialist

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