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Lacaro559's profile

New Member

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5 Messages

Friday, March 24th, 2023 12:14 AM

Internet down multiple times every day all day

Our devices keep disconnecting from our home wifi even though our router never shows that it not connected. All lights are solid green but still our devices will connect for about 15 minutes then disconnect for about 5-10minutes for no reason. 

Community Support

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231.4K Messages

1 year ago

Let's make sure your devices stay connected, @Lacaro559

 

We recommend following our internet troubleshooting guide. If you have multiple devices dropping from the network, it's likely because of the gateway. 

  1. Unplug the power cord from the back of your gateway or hub. If you have:
  2. An internal battery backup, remove it.
  3. DSL service, unplug your telephone cord from your modem or gateway.
  4. Wait 20 seconds.
  5. Put the internal battery back in, if applicable.
  6. Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
  7. Wait up to 10 minutes for the gateway or hub to restart.

You may also want to check if you're having this intermittent connection with your devices connected with an ethernet cable. This will determine if it's a Wi-Fi problem, or the gateway itself. 

 

If this doesn't help, please let us know. We may need to run some tests on your network or get a tech out.

 

Raiden, AT&T Community Specialist 

New Member

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5 Messages

1 year ago

This does help somewhat but not fully. We have been having to unplug and disconnect our gateway multiple times all day and night long. At it's worst our devices will connect for about 45 seconds before getting an error that says "connected without internet" it will take us nearly 20 minutes to finally be able to get our devices to connect. But connection will only last 45 seconds to 4 minutes maximum. 

New Member

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2 Messages

1 year ago

It can be incredibly frustrating when your internet goes down repeatedly throughout the day. Whether you rely on the internet for work or leisure, the constant interruptions can disrupt your productivity and cause stress. It's important to troubleshoot the issue by checking your router, modem, and internet service provider. In some cases, it may be necessary to upgrade your equipment or switch providers to ensure a more reliable connection.

Community Support

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231.4K Messages

1 year ago

Thank you for that update, @Lacaro559!

 

Since the troubleshooting steps provided did not help, let's move this conversation into a direct message. This way we can access your account to run some additional tests on our end to find the root cause to your concern. Be on the lookout for a chat icon in the upper right-hand portion of the page, next to the bell icon.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

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