Internet disconnecting multiple times an hour for the past week

I’ve been getting dropped now up to 30 times a day for the last 3 weeks.  Has a solution been found?  I’ll call support, but I can’t work this way.  May have to move to Spectrum.  

I live in OC and have also been suffering from this issue as well. It’s really frustrating to play video games since I constantly get disconnected. I really hope ATT does something about this soon. 

Same issue here. I have done some analysis. Here's what I have:

Thank you all for continuing to share. My modem was replaced per AT&T’s request. I got it yesterday set it up. It works but the problem still persists which is what I expected.  When I returned the old modem to my local UPS store per AT&T directions guess what? They had a pile of returned modems. Either that many other folks are having issues or people are canceling service. Either way I found it interesting.  I have just wasted the last hour calling AT&T and being told they can fix the issue and when they can’t they transfer me to someone who they say can help me and that is Direct Connect. Those folks then proceed to tell me that they can’t help me either and they transfer me to someone who. That someone, the AT&T automated system where I am told my internet is fine by the phone bot who will not connect me to a real person.  I call the number again for the real people who answer and ask for tech support and then ask fir a supervisor. After waiting another 5 minutes they tell me a supervisor will call me in 30-60 minutes. I won’t hold my breath but hope I get a chance to escalate the situation.  I have told folks that I am not alone and tell them I have found many folks on the forum with the same issue.  Here again is the number where a person will actually speak with you: 877-377-0415. Good luck everyone!  If I get a solution I will share.

As more people report a similar experience and they are from your area, I've been pointing them here.  I also keep telling the AT&T people who support the ACE program that y'all need technical help and the numbers are increasing.  You'd think they'd like to save all that shipping on Gateway replacements.

All I can do is keep nagging them.

More recent test - same IP 71.147.188.41 is still the problem:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -          %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------|------|------|------|------|------|------|
|                  dsldevice.attlocal.net -    0 | 1279 | 1279 |    0 |    0   |   18    |    0 |
|76-225-148-1.lightspeed.irvnca.sbcglobal.net -  

                                                           0 | 1279 | 1279 |   18 |   21 |   41 |   21 |
|                           71.147.188.41 -       7 |  987 |  918 |    0 |   64 | 4487 |   21 |
|                           12.242.115.33 -       3 | 1162 | 1132 |   19 |   22 |   46 |   21 |
|                            12.245.64.10 -        3 | 1155 | 1123 |   21 |   26 |  109 |   31 |
|       ae1-br02-eqla1.as57976.net -    3 | 1161 | 1131 |   20 |   34 | 1310 |   27 |
|                           137.221.68.87 -       3 | 1161 | 1131 |   21 |   24 |  106 |   21 |
| lax-eqla1-ia-bons-02.as57976.net -  3 | 1158 | 1127 |   21 |   23 |  123 |   75 |
|                           24.105.30.129 -       3 | 1165 | 1135 |   20 |   22 |   50 |   33 |
|_______________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Well, I may as well dogpile on!  JefferMC was kind enough to point me to this thread from a new question I posted this morning about this exact issue.  Here's my post and experience so far: https://forums.att.com/conversations/att-internet-equipment/periodic-wifi-internet-dropout/60ba69e500ea110e3982fd57

Looking for the answer same as all of you.  I called AT&T yesterday, they ran line tests and it was a colossal waste of time.  Seeing these posts did save me time in not replacing the U-Verse Gateway though, which was going to be my next step.

If AT&T is watching this thread, I hope you're taking it seriously!  Some of us work from home now (like, all of us!) and this unreliable internet service is not acceptable!

Hey everyone, I found this thread after posting mine. I live in Anaheim, CA (Orange County) and been running into this issue as well. I went through the whole steps of getting a replacement modem, purchased new router and cables out of pocket, and had two techs visit in the past month. Customer support continues to indicate its a line issue and send techs who then say its nothing with the lines. I had a third tech come today and he pretty much confirmed my suspicion that it's not a hardware/line issue but something to be resolved via the ISP. I'll keep following this post to share any news. Here is my post for reference: https://forums.att.com/conversations/att-internet-installation/unstable-internet-connection-drops-frequently-every-few-minutes/60bac23200ea110e39830027 and below is my connectivity log for today showing my drops..

Fri Jun 04 08:18:11           http://www.google.com               NOT CONNECTED

Fri Jun 04 08:30:33           http://www.google.com               NOT CONNECTED

Fri Jun 04 08:47:45           http://www.google.com               NOT CONNECTED

Fri Jun 04 09:48:10           http://www.google.com               NOT CONNECTED

Fri Jun 04 10:38:53           http://www.google.com               NOT CONNECTED

Fri Jun 04 10:40:15           http://www.google.com               NOT CONNECTED

Fri Jun 04 10:41:33           http://www.google.com               NOT CONNECTED

Fri Jun 04 11:05:33           http://www.google.com               NOT CONNECTED

Fri Jun 04 11:25:27           http://www.google.com               NOT CONNECTED

Fri Jun 04 12:00:39           http://www.google.com               NOT CONNECTED

Fri Jun 04 12:30:28           http://www.google.com               NOT CONNECTED

Fri Jun 04 12:35:18           http://www.google.com               NOT CONNECTED

Fri Jun 04 12:42:48           http://www.google.com               NOT CONNECTED

Fri Jun 04 12:56:05           http://www.google.com               NOT CONNECTED

Fri Jun 04 13:03:23           http://www.google.com               NOT CONNECTED

Fri Jun 04 13:36:07           http://www.google.com               NOT CONNECTED

Fri Jun 04 13:55:41           http://www.google.com               NOT CONNECTED

Fri Jun 04 14:11:13           http://www.google.com               NOT CONNECTED

Fri Jun 04 14:15:01           http://www.google.com               NOT CONNECTED

Fri Jun 04 14:29:22           http://www.google.com               NOT CONNECTED

Fri Jun 04 14:31:49           http://www.google.com               NOT CONNECTED

Fri Jun 04 14:33:53           http://www.google.com               NOT CONNECTED

Fri Jun 04 15:09:40           http://www.google.com               NOT CONNECTED

Fri Jun 04 15:23:18           http://www.google.com               NOT CONNECTED

Fri Jun 04 15:26:36           http://www.google.com               NOT CONNECTED

Fri Jun 04 15:36:47           http://www.google.com               NOT CONNECTED

Fri Jun 04 15:40:15           http://www.google.com               NOT CONNECTED

Fri Jun 04 15:52:11           http://www.google.com               NOT CONNECTED

Fri Jun 04 16:13:12           http://www.google.com               NOT CONNECTED

I'm currently located in Buena Park OC Cali.
and i've been fighting this for a month now.

the tech service is horrible from at&t.. they know nothing.
they changed me from 50 to 100 down.
and still sometimes it feels like i have 2 - 0 

i really need to figure out a solution to this problem soon.

I too live in Orange County, California and we have now been having disconnection problems like earlier posters described where the connection drops like clockwork every 10 or so minutes.  We have 100 down AT&T Uverse, all 4 PC desktops and laptops hard-wired with new cat6 wiring throughout the house connected with netgear prosafe switches.  We had a new bundle of pairs pulled from two houses down to our house when other work was being done on the wiring for a neighbor (we were offered a replacement bundle/wire to the house since the technician claimed our wire was very short and that they could easily replace ours while they had the street opened up).  We also have a new cat6 wire (but only using two pairs) connecting the outside wire terminal directly to our U-Verse modem BGW210-700.  Though we have a Netgear Nighthawk router RAX75 connected behind it (and the BGW210 configured to pass its public IP through to the Netgear Nighthawk router RAX75), I decided to disconnect it and connect everything straight into the BGW210 using it as a router and WiFi AP thinking eliminating our non-AT&T equipment might eliminate the problem.  It did not do anything else.  I then tried unplugging the power from the BGW210 for 5 minutes before reconnecting it, then a few hours when we were out of the house.  Neither power cycle changed anything.  Internet still disconnects, TV gets pixelated or the audio cuts out, and sending and receiving faxes to and from our Uverse phone is no longer reliable for this past 1-1.5 weeks.  Trying to play a game, to attempting to join a video call for work is near impossible, let alone just filling out forms and uploading documents. 

When we called into (800) 288-2020, the automated system mentioned a technician would need to be dispatched - a first without talking to a support rep.  When the technician came earlier today, they tested our wiring and mentioned everything was fine but explained that AT&T's Internet infrastructure is having major problems relating to latency, buffering and disconnections at a network/service-provider level and that this is not something he could fix today.  He mentioned to keep calling in and informing AT&T of the problem in hopes they will fix it.  When I saw that this Orange County, CA Internet issues thread was at the top of the forum, I realized others are making reports and and I should contribute.

tl;dr: new outside wiring, all new Cat6 home wiring with netgear prosafe gig switches, yet still disconnects every 10 mins. Technician mentioned AT&T infrastructure is having major latency / reliability issues at the ISP level and there is not much he could do about it aside from continuing to make the problem known to AT&T.