T

New Member

 • 

4 Messages

Tuesday, May 18th, 2021 3:19 AM

Closed

Internet disconnecting multiple times an hour for the past week

Orange County, CA.  Over the past week, I've noticed my internet drops for about 30 seconds to a minute before reconnecting.  Every hour I disconnect at least 3 times, no exaggeration.   My computer has a wired ethernet connection.   Is there a solution that I can implement myself, or would calling a technician be the next step?

New Member

 • 

8 Messages

3 years ago

@heyitsian Omg, I just disconnected at 4:35 too, and I'm pretty sure at 4:33 when I noticed my sites wouldn't load just prior to sending my friend a screenshot of my messages hanging to send on Discord at that exactly 4:35. I'm so confused...


Are you in a Discord call or something and see when it drops to log those times?

New Member

 • 

8 Messages

3 years ago

Oh, gotcha. So you're just logging the times during your session. And I just dropped again at 4:52. This is just horrible..

(edited)

ACE - Expert

 • 

34.9K Messages

3 years ago

I have asked that a support rep look into your situation.  I'm not sure if they will address anyone but the original poster, but at least he should hear something in this thread.

New Member

 • 

4 Messages

3 years ago

Here are my disconnection times from last evening, 6-1-21.

Thank you @JefferMC for all your help in the matter.   I'll let everyone else know what AT&T has to say if they address me privately.

And as @noodle123 said, let's try to raise awareness of the issue by calling in if you haven't already.  Let's get this issue solved for good soon.

Edit: Disconnected 4 times between 7:45 PM and 7:53 PM on today, 6-2-21.  Further proves disconnections are completely arbitrary.

(edited)

Community Support

 • 

231.2K Messages

3 years ago

Hi @heyitsian, we are happy to help.

 

 

Just a few questions on your concerns.

  • Are these disconnections only happening while playing online games?
  • How long has this disconnects been happening?
  • What internet speed are you subscribed?

 

We have great post which has some possible solutions.

We also recommend using our online Troubleshoot and Resolve tool to diagnose and correct your service issues. 

 

Let us know so we can better assist you.

Thank you for reaching out to the Community Forums

 


Lafayette, AT&T Community Specialist

Community Support

 • 

231.2K Messages

3 years ago

@heyitsian, thank you for your response.

 

AT&T is only part of the experience. Your home setup is the other. If your modem is not in the right place, your speeds may suffer.

Let us know so we can better assist you with your internet concerns.

 

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

New Member

 • 

4 Messages

3 years ago

@ATTHelp

Your canned response is not very helpful and poor customer service.  Read this entire thread and see that we are ALL having very similar issues.  One person even swapped out their ATT modem and no improvement. Based on what people are sharing this appears to be an issue at least in Orange County.  What are you doing on the ATT side of things to find a resolution?  This seems to be an exterior line issue or something else that is not our home set up.  How can you and your support team check the lines and connections based on all of the internet dropping data that has been shared on this thread?

Please help us or escalate to someone who can.  I think that other than this issue which unfortunately is very negatively impacting probably more than just the folks on this thread, we all like and want to keep our internet service with you. We just need some help.

 Thanks!

ACE - Expert

 • 

34.9K Messages

3 years ago

I apologize @SOTOC21 , I asked for help from AT&T Support, but this is not the kind of help I was expecting or you should be getting.  I don't ask for special technical attention on a thread like this very often.  When I do, I expect to get something better than Lafayette's bot-like responses here.

I may be as unhappy with his posts as you are.

New Member

 • 

1 Message

3 years ago

I also live in Orange county and yes this is happening to me too. It's getting really annoying because I tried calling but all I get is the robot.

(edited)

New Member

 • 

4 Messages

3 years ago

I could not get thru to a live person either, other than on chat at 3:00AM once.  I ended up walking in to an AT&T store and although they could not help me they gave me this number and a real person actually spoke with me.  877-377-0415

They tried additional trouble shooting and are now sending me another modem as they won’t do anything about the lines until we try the new modem first.  At least they are trying more than just telling me to check my hone set up.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.