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Contributor

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2 Messages

Thu, Jan 10, 2019 9:40 PM

Intermittent WiFi

We continue to experience intermittent internet connection on a regular basis. Whether it’s on one device or multiple, the internet will disconnect and we’ll have to wait for the router to reboot. We reset the WiFi frequency, we follow the “repair” instructions from the app troubleshooting, we’ve had ATT service technicians out twice and we continue to experience the same issue. When we have signal, it’s a strong signal. But really annoying to constantly have it cut out. Any other options to try? 

Responses

Brand User
ATTHelp

Administrator

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111.4K Messages

a year ago

Hello @Creedink, let’s try to get to the bottom of this.

When the AT&T technicians came out, did they mention a potential issue as to why the connection was cutting out?

Please let us know.

 

Mihai AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

It’s been mentioned the 2.4 & 5.0 frequencies were clashing and potentially causing issues?

 

I tried another posts suggestion of turning off the IPv6. Seemed to work for a bit and then same issues again. 

 

They also mentioned adding another piece of equipment that’s suppose to help bridge the WiFi signal with devices trying to connect via the 2.4 & 5 frequencies? 

Brand User
ATTHelp

Administrator

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111.4K Messages

a year ago

Hello @Creedink
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

4 months ago

Was ATT able to correct your issue?  I'm having the same chronic issue with internet dropouts where I have to reconnect my printer and my TV.  I have not had a service technician back out but I have used chat to reset services at the ATT end after I previously completed the T/S checklists during prior glitches.  Things were ok for a number of days, maybe a couple of weeks but TV is freezing up today and printer will not print again.  I had great reliable service for years, but upgraded from 18 MBPS to 25 MBPS, and have been having the intermittent problems since. When the technician came out to upgrade, it took him a while and he said he had to call in help and reroute through some other part of the system.

Tutor

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5 Messages

4 months ago

This has not happened every time that I lose printer and TV on the LAN, but I have also lost internet to my computer (wired) where I have to reset my modem/router to get it back.

Tutor

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5 Messages

4 months ago

I got on chat again with ATT and this time they reloaded the software on my gateway.  Things seem to be working better for now.

New Member

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1 Message

i was having intermittent drops as well for a long time, had 3 technicians visit my home and one of them also changed their modem and issue persisted. i was told by them to get wifi extender, I got that but no luck. I continued to have the same issue.

one of the reason I was told for low signals in the apartment was having big mirrors in the rooms, which seems to interfere with fiber optic.

then I escalated the issue and got on phone with tier 2 and above technical team. they suggested me to split the radio names for 2G and 5G. Both will have same name and ATT modem is capable of switching between these depending on the receiving device (laptop/phones etc), however when it switches looks like there is some disruption for at least 30 seconds and it comes back on. This was happening a lot to me.

After changing names of 2G and 5G i'm now connecting to specific frequency. so far so good, still monitoring.

However, the speeds are not as great at 300 mbps plan. Even though i've connected devices 3-4 during day (only one is actively using) ATT says the bandwidth is divided.

It would be nice to have a modem which can throttle the bandwidth based on active device or some mechanism.

(edited)

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