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Tutor

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12 Messages

Sat, Apr 20, 2019 1:14 AM

Intermittent Uverse Service

Several times a day the red service light comes on and broadband connection drops. Only way to resolve it is reboot modem (unplug power and dsl line, wait 20 sec and plug both back in). Only to have it happen gain seemingly randomly - couple of hours. This is a Pace 5031nv modem. Ideas?

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Accepted Solution

Official Solution

_xyzzy_

ACE - Expert

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15K Messages

a year ago

Look at the FEC/CRC error statistics in the broadband section of your gateway (192.168.1.254).  Maybe there's something wrong with the line.  Call tech support (800-288-2020) so they can check it from their end.

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Tutor

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12 Messages

a year ago

Service was out and found a wiring issue and repaired it. 

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