New Member
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6 Messages
Intermittent DSL loss
Short and sweet version:
Our DSL connection is being lost randomly causing loss of connection for 1-3 min at a time.
Explanation:
We have had a technician come out and fix the issue, over the phone I was told the issue was caused by damage to the line 4k ft down the road. However, the tech that came told us that it is due to too many devices which is a bunch of nonsense. This is because we only have 2 and sometimes 3 devices connected at a time. I even checked in the modem status(192.168.1.254) to see how many were connected. Additionally this only started to happen during/directly after a storm prior to that there were no issues and there have been no new/additional devices on our end between then and now. If anything there are less now due to this issue.
Each time the DSL goes down it seems at a random time, sometimes it goes down every 5 min sometimes it stays up for hours at a time. But each time it does, the red light comes on the router and in the broadband status window it says: Line status: Down then it cycles through ACTIVATING, TRAINING and some other stuff until it goes back up. Sometimes it goes back up after 1 cycle other times it takes multiple. I am pretty sure this is not an issue of too many devices connected to the line.
OttoPylot
ACE - Expert
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24.2K Messages
4 years ago
4000' is not too bad for DSL. When we had DSL the distance to the CO was a bit less than 3800' and we always had a solid 18Mbps connection. However, any moisture on the line will cause issues. Either at the MPOE, where your phone line connects to the trunk in the street or the box to the CO. AT&T actually had to come out and trench the street one time to fix the connection that was being affected by moisure. Sounds like AT&T needs to do a truck roll and check the connection from your phone box backwards to find the problem. Good luck.
At the MPOE, I connected a line direcly to the AT&T line that comes into the house and ran a dedicated cable to the room where the modem was so nothing else was connected to that line. For the inside lines, I just put the inline filter in the box to the lines that went into the house. That way all of the inside phone lines were filtered with a single filter and the dedicated line to the modem was filter-free.
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