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jlumbtx
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Teacher

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41 Messages

Wed, Aug 27, 2014 1:02 AM

I want to change NVG589 MODEM settings

I have followed the instructions, I think, but the access code to the modem doesn't work.  Instructions say to use the default code which is printed somewhere on the modem, but I can't find it.

It seems my modem is inaccessable.

John

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Community Support

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6.7K Messages

7 y ago

Hey @jlumbtx 

 

Just checking up on your post. Do you still need some help accessing your NVG589? The Device Access Code is normally found on the left wall of the device on a sticker as shown in the example below but, if yours does not have a sticker or does not have that info printed onto it then I believe it may be best for us to send you a replacement unit so that you'll have that information available to you. Let me know if this helps, and if the info is nowhere to be found on the device then we'll be glad to assist you further. Thanks! 🙂

 

 

NVG589 Access Code.png

- MorganCS
- ATTU-verseCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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mibrnsurg

Expert

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20.4K Messages

7 y ago

There should be a sticker on it somewhere on it listing the codes, like we do have on 3800, 3801s. 😉

 

Chris
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jlumbtx

Teacher

 • 

41 Messages

7 y ago

The Device Access Code is clearly printed on the lable along with the MAC and Network Name and WiFi Password., etc.   Thje Device Access Code does not work.  I enter it and get a red message that says "The Access code you entered is not correct."  I have copied tjhe code very carefully and tried, unsuccessfully, 5 times.  Then the instrctions say:

The page you requested is protected. You must enter the Device Access Code in order to continue.
The Default Access Code is printed on the side or bottom of your NVG589 device, but you can change it.

 

But the Default Access Code is NOT printed on the side or bottom.  So it seems I have an invaild Device Access Code and a missing Default Access Code.  Is it possible that the Device Access Code and Default Access Code are the same invaild code?

 

 

JefferMC

ACE - Expert

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20.7K Messages

7 y ago

Try doing a factory reset on the box.  Hold in the reset button on the back while you plug it in and hold it for 10 seconds before letting go.

Then try the password on the side.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
jlumbtx

Teacher

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41 Messages

7 y ago

Hey! Never mind!  On the 6th try I got into the settings and made the changes I want.

All is well now.

Thanks for your help.

Community Support

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6.7K Messages

7 y ago

That's great to hear! I appreciate the update. Let us know if you run into any other issues with your U-verse service and we'll be glad to help. 🙂

 

- MorganCS
- ATTU-verseCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Contributor

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1 Message

6 y ago

Well help me. Because mines is clearly printed on my device as well, but it doesn't work.

JefferMC

ACE - Expert

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20.7K Messages

6 y ago


@IDalreadyInUse wrote:

Well help me. Because mines is clearly printed on my device as well, but it doesn't work.


Please note that to change settings you are looking for the "System Password" not the "Wireless Network Key" (at least that's how they're labeled on my 3800).  If you are using the System Password, and are observing proper case sensitivity (watch out for Caps Lock) and it's still not working, then try a factory reset of your Gateway.  Unplug it from power, push the button on the back in and hold it while plugging the power cord back in.  Hold it for 10 more seconds, then release.  Let it finish booting up and try again.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

6 y ago

I'm having the same issue. I tried the reboot, but that doesn't work.

 

My access code begins with something that looks like two italicized capitol "I," followed by a "<," followed by three numbers, an asterisk, and then two numbers. I've tried every combination I can think of with all these characters and nothing seems to work. Any help would be appreciated.

JefferMC

ACE - Expert

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20.7K Messages

6 y ago

Given your description of 'two italicized capitol "I"' makes me think of the lower case "L" character.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

6 y ago

I tried lower-case "L" as well. No luck.

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