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Tue, Mar 31, 2020 6:39 PM

I need to relocate our ONT box.

I need to relocate our ONT box. This move will requre a fiber optic connector and patch cable to extetend the fiber line to the new location. Can I purchase those items from AT&T? During install, the tech ran fiber the line straight into the side of the garage (tight agaist the gutter). I have seen other ONT installs that utilized a small connection box to house the connection from the incoming fiber line from the pole to the fiber line into the house.


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124.1K Messages

3 months ago

Hey @MandT,


We'd be happy to help with relocating your ONT box. We do not sell any extenders for the outside lines. We can send out a technician to relocate it to your desired area. There is a dispatch fee of $99 for relocation of the box. 


Let us know if you would like to get a tech to relocate the box.



Max, AT&T Community Specialist

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@ATTHelp Is this $99 dispatch fee nation wide? I'm in California and tech support told me it would be $150 for this exact same service.

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