Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
MB2216's profile
MB2216
#1 Star!
The 5th element!
10th stratosphere!

Tutor

 • 

20 Messages

Sat, Dec 4, 2021 5:30 AM

I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

Accepted Solution

Official Solution

JefferMC

ACE - Expert

 • 

29.9K Messages

10 m مضت

To be clear, you have to take it to a The UPS Store or a FedEx Office .  Not one of the drop off locations in another store.  Not to the actual shipping company (UPS or FedEx).  It has to be one of these print/pack/ship locations (used to be Mailboxes, etc.  and Kinkos before they were purchased by their parent shipping company.

If you take your account number and the bare, unboxed, device to one of these locations, they will give you a receipt (which you really need to hang on to).  They'll pack and ship it back to AT&T at no cost to you.  You don't need an address or anything.

Throwing it in the garage could set you up to owe AT&T more money.  I can't recommend it.  Plus, well, it should be disposed of by an electronics recycler and not thrown in a landfill.

(edited)

Constructive

Employee

 • 

29.4K Messages

10 m مضت

The process is to take it to fedex or ups. They will pack and ship it 

MB2216

Tutor

 • 

20 Messages

10 m مضت

Thanks for your comment. That is what they told me to do after they sent me a return label. Only they never bothered to send a return label. My hubby is so mad at ATT right now that if UPS or FED EX asks him to pay for the return he's just going to throw it into the garbage. 

ACE - Expert

 • 

23.1K Messages

10 m مضت

They will not ask you to pay shipping.

MB2216

Tutor

 • 

20 Messages

10 m مضت

Hi Jeffer,

Thanks for the return info which is more than I ever got from ATT. They're very vague in hoping you won't send it back so they can hit you with more fees. Very untrustworthy company

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.