Monday, February 16th, 2015 6:29 PM
Troubleshooting your wired Connections
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1 year ago
9 years ago
Troubleshoot your Wired Connections
Try this first: Make sure your computer is connected to your gateway (with an Ethernet cord, wirelessly or both) and that your connection is active, as indicated by the green status lights on your gateway modem. Reboot both your computer and gateway.
Before moving on to the troubleshooting steps give these quick tips a try:
Clear Cache - while cookies and cache help make your web surfing experience a little better and quicker, sometimes things can get bogged down a bot. One of the most common ways to freshen up the browser is by clearing the browsing data, such as cookies, cache and history. Here is how it’s done:
Virus/Spyware Scans - Run virus and spyware scans regularly
Number of Devices - If you also use Wi-Fi, limit the number of devices (computers, gaming systems, mobile phones, tablets, etc) that share your internet connection at the same time
Check Status Lights
Each modem or gateway status light has a specific meaning about your current internet connection. Make sure it is turned ON and that your Power, Broadband, and Service lights on your gateway are green. If your lights are not green, you may have a problem getting a signal or your gateway may be having a problem. Your modem or may vary based on model and manufacturer.
Check that all cables and wires (power cords, phone lines, and Ethernet cables) are securely plugged into your gateway and computer and the power is ON. The gateway should not be plugged into a surge protector. A typical set-up looks like this, but your equipment may vary.
Learn more about modem or gateway setup and installation for your specific device.
If you have traditional phone service or telephone equipment plugged into your telephone jack, you need a filter to receive the AT&T broadband signal. Depending on how many devices you have, you may need additional filters.
Important Note - If you do not have traditional phone service or telephone equipment plugged into your telephone line (e.g., phones, fax machines, answering machines), you can skip to the next step
Incorrect filter configuration can interfere with your connection, so make sure filters are installed on all phone jacks that have telephone devices connected (e.g., phones, fax machines, answering machines). Verify the modem or gateway is plugged into the DSL/HPNA side of the filter, and the phone line is plugged into the phone jack side of the filter.
To check if the line filter is working on Dual Port filters, plug in your phone and listen for a dial tone. If there is static on the line, you may need a new filter. Learn more about installing line filters.
Reset your Computer and Modem
Check Software Settings
7 years ago
my wireless works on all my devices by my ethernet does not. How do I fix this?
Try rebooting the modem or a different Ethernet port. This topic is 8 years old plus it's more of a information link, closing to further posting, please open your own topic if further information is needed.
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