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6.7K Messages

Tue, Jul 28, 2015 10:28 PM

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How to Return U-verse Equipment?

Important time sensitive return policy

 

Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card.

We encourage you to initiate your return within 10 days to avoid being billed for non-returned equipment while equipment is in transit.

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                                                                                                  by ATTU-verseCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Accepted Solution

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Community Support

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6.7K Messages

6 y ago

Need to return your U-verse Equipment? Here are the easy steps you need to follow to aviod being billed for returned equipments, returing the appropriate equipment, and taking your equipment to the store.

 

For more information please visit Easy Return Instructions For Your U-verse Equipment

 

by ATTU-verseCare

 

Accepted Solution

Official Solution

davidbk

Administrator

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424 Messages

6 y ago

Community Support

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6.7K Messages

6 y ago

Contributor

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1 Message

6 y ago

UPS Store rejected to take the ATT Uverse equipment saying they are no longer taking it.

 

Returing ATT Uverse equipment is a Puzzle now.

ACE - Expert

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21K Messages

6 y ago

If you took it to a private "mailbox" type store (UPS pickup only), they will not take ATT equipment.  It must be a UPS store.

 

Find a UPS store here:  https://www.theupsstore.com/tools/find-a-store

 

Contributor

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1 Message

4 y ago

We will be moving next month and need to discontinue service (internet, Uverse, and home phone). I find the directions about how to do do and return the equipment vague and unhelpful. Could you provide me with clear, step by step directions? Thanke

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