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How to Return U-verse Equipment?
Important time sensitive return policy
Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card.
We encourage you to initiate your return within 10 days to avoid being billed for non-returned equipment while equipment is in transit.
by ATTU-verseCare
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Need to return your U-verse Equipment? Here are the easy steps you need to follow to aviod being billed for returned equipments, returing the appropriate equipment, and taking your equipment to the store.
For more information please visit Easy Return Instructions For Your U-verse Equipment
Thanks
ATTJohnCS, AT&T Community Specialist
(edited)
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
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SPSSSV
Contributor
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1 Message
8 years ago
UPS Store rejected to take the ATT Uverse equipment saying they are no longer taking it.
Returing ATT Uverse equipment is a Puzzle now.
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skeeterintexas
ACE - Expert
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26.8K Messages
8 years ago
If you took it to a private "mailbox" type store (UPS pickup only), they will not take ATT equipment. It must be a UPS store.
Find a UPS store here: https://www.theupsstore.com/tools/find-a-store
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DWM123
Contributor
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1 Message
6 years ago
We will be moving next month and need to discontinue service (internet, Uverse, and home phone). I find the directions about how to do do and return the equipment vague and unhelpful. Could you provide me with clear, step by step directions? Thanke
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