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Community Support

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6.7K Messages

Thu, May 18, 2017 6:24 PM

How to register & activate your account

The Smart Home Manager just got smarter! Personalize your home Wi-Fi network and more with our free app for AT&T Internet customers. 

 

The Smart Home Manager gives you easy access to all the home network information you need. You can:

  • Register your account before your install date to gain access to the U-verse App.
  • View devices connected to your network
  • Disconnect devices from your network (with some Wi-Fi gateways)
  • View your Wi-Fi network information
  • Change your Wi-Fi network name or password
  • Many other things explained below!

Note: Smart Home Manager features vary by Wi-Fi gateway model.

 

Accessing Smart Home Manger

You can access via:

 

Smart Home Options

Register your Account

What you need:

  • Account Number - If you're not sure what your Account Number is, learn how to find it.
  • Passcode - This is the unique passcode that was setup when you ordered your service.

The Smart Home Manager App makes it easy to register your account. Once you have the information above, launch the Smart Home Manager app and follow the instructions. It will guide you step by step in setting up your userID, password, and setup your security questions.

 

Home Page

The home page will show how many of each device is connected. To find out more about the devices, click on the device icon.

You can also see your network name and password along with easily rebooting your Wi-Fi Gateway.

 

Device Page

The device page shows all the devices connected to your network. You can filter by Connected devices or Not Connected devices.

By selecting a particular device, you can find more information on it including blocking that device.

 

Assistant Page

Get help from our virtual assistant for common issues or questions you may have!

 

Tools Page

The best part of Smart Home Manager are the Tools to help optimize your internet experience.

 

Profiles

Profiles allow you to set parental controls on your devices. You can group your devices and add restrictions for your connections.

 

Network Notifications

Get notifications of possible issues detected by Smart Home Manager.

 

Invite Guest

Send your network name and password to a guest through your phone. Depending on your phone, you can send it by email, text, and many other ways.

 

Speed Test

Run a speed test on your gateway to see what type of connection you are getting. If you notice any issues, use the Smart Home Manager app to help solve the problem. If that doesn't help, check out our support page that has many different things that have helped others in the past fix their issues.

Speed Test.jpg

 

Network Health Check

Check out the connection status of your devices. Go to the advanced tab to see if there are any weak connections. If you notice any issues, use the Smart Home Manager app to help solve the problem. If that doesn't help, check out our support page that has many different things that have helped others in the past fix their issues.

Network Health Check Advanced.jpg

 

Data Usage

See who is sucking up the bandwidth. This is a great way to see what might be causing slow internet speeds. You can see the what might be causing slower speeds or the time periods where you may experience a slow down.

Data Usage.jpg

 

Wi-Fi Test

Use your phone to test the Wi-Fi connection in that area. 

WiFi Test Results.jpg

 

Channel Scan

Your WiFi signal will broadcast over a certain channel. You can think of it like a lane on a highway. If too many people are on the same channel, then you run into congestion. The channel scan will find the best lane for you and change to that channel.

Channel Scan.jpg

 

Smart Home Manager not Working

If you notice issues while using Smart Home Manager, there are a few things to try to fix it:

  • Restart the app.
  • Reboot your gateway.
  • Uninstall and Reinstall the app.
  • Make sure you are logging in with the correct ID. If you are not sure, visit the Find your ID page.
  • Remove 3rd party devices, such as routers and switches. Afterwards, reboot your gateway and restart the app to see if that helps. 3rd party devices can cause conflicts with the app. If you still need to use a 3rd party device, use smart home manager to optimize your network before adding the 3rd party device back.
  • If still having issues, you may need to factory reset your gateway to restore the settings.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

5 Attachments

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Accepted Solution

Official Solution

Community Support

 • 

6.7K Messages

3 years ago

Learn more about the Smart Home Manager here.

 

-ATTU-verseCare

(edited)

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
robert_g_1

Employee

 • 

82 Messages

8 years ago

The Smart Home Manager makes it easier to register and activate your account. Rather than going through att.net/uverse, you can now access the Smart Home Manager through the myAT&T app, your Desktop, the Troubleshooting & Resolve Online Tool or the Smart Home Manager app (Android or Apple).

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
chart85

Employee

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11 Messages

3 years ago

when I use this application I am not able to disconnect devices I see on my network. Which routers support this?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

3 years ago

Hi AT&T,

This is a feature that I'd like to disable on my network so that no one, not even myself, can manage/see information about my network.  How can I DISABLE this feature from inside my house (i.e. *I* want to turn this off so I have confidence that no one, not even AT&T has visibility of my internal network structure/setup/configuration).

Thanks.

Tutor

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3 Messages

3 years ago

Exactly and NOONE at AT&T can tell us this. My wireless printer will not work wireless now due to this app. How can I get my wireless printer working on my network again!

Contributor

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1 Message

3 years ago

This is exactly what I want - to BLOCK this feature completely - I can't believe this much power is accessible from a simple web login. How do I disable this - this seems like a huge security vulnerability. 

Contributor

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1 Message

3 years ago

Same thing happened to me and AT&T support won't help unless you pay them...my network worked fine until I accessed SmartHome Manager through the My AT&T app.

 

Tutor

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2 Messages

3 years ago

The AT&T modems are trivially vulnerable as shown on the link below.  This needs to be addressed ASAP -- what is AT&T doing to ensure the security of our modems and infrastructure?

Blog Link: https://www.nomotion.net/blog/sharknatto/

JefferMC

ACE - Expert

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17.7K Messages

3 years ago


@CrashNBurns wrote:

The AT&T modems are trivially vulnerable as shown on the link below.  This needs to be addressed ASAP -- what is AT&T doing to ensure the security of our modems and infrastructure?

Blog Link: https://www.nomotion.net/blog/sharknatto/


@CrashNBurns, the author of this blog has acted irresponsibly by not working with the vendor to allow it to work on the potential vulnerability before publicly disclosing it:Capture-2017-09-27-SharknadoBlog.PNG

When several posters mentioned that had a common setting enabled and couldn't confirm his findings that way, he admitted that he'd never tested it that way.  In short, the guy who posted this is an amateur looking for glory.  I'm not convinced there is actually a vulnerability at all.  He should at least submit it to someone who can have it added to the CVE catalog... maybe then AT&T would have an answer on it.

 

 

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

they had me use this stupid app today and all of a sudden every one of my devices was blocked. Spent an hour on phone with tech support only to get my computer internet back up. My wireless printer still blocked. Did you find a solution?

Contributor

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2 Messages

3 years ago

They (ATT) had me use this stupid app today and without me even doing anything it blocked ALL my devices. I work from home so need internet. Spent another hour on phone getting at least my computer internet back up but printer still blocked. Did you find a resolution to problem? Really don't want to call them back

chart85

Employee

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11 Messages

3 years ago

I am sorry to say, that I have not found a solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I have the Smart Home Manager app installed on my Google Pixel phone, which I use to control Wi-Fi access at home.  Is there a way to actually prevent your device from being blocked by the app?  I don't know if the MAC address has anything to do with this.

Contributor

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1 Message

2 years ago

Hi, does the "channel scan" function work as described? I'm receiving "WiFi interference" alerts from the app and it prompts me to channel scan. Just curious if it works

Mentor

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53 Messages

2 years ago

I have the SHM app, and a BGW210 Gateway, with three AirTies 4920 mesh extenders. This app is completely incapable of representing my network setup.

Sometimes, I see everything directly connected to the GW, sometimes devices show as wired when they are wireless. Sometimes it shows my ring doorbell at the back of the house as having a bad signal, but within the Ring app it shows the signal to be in the region of -30db!!! One of the AirTies (wired ethernet) is sitting not three feet away from the Ring doorbell.

I see my iPhone X as "wired" sometimes. When the app shows the iPhone to be on WiFi, connected directly to the GW, and then I perform a "WiFi Test" from within the Tools menu in the app, it shows the iPhone X as connected via 5Gig WiFi at around -55db to the nearest AirTies extender. This WiFi Test seems to have the only reliable data output....

How on earth can you trust any data to be correct with this app? Come on AT&T, you are better than this. Get with the program. We pay you good money for your services - how about you deliver as advertised?

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