L

New Member

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5 Messages

Tuesday, March 31st, 2020 4:30 PM

How to reach ATT tech support?

Anyone knows how to reach tech support? Their regular phone is disconnected and chat says “chat busy” and doesn’t let me get in line or anything.. Any information that could help will be much appreciated!

Accepted Solution

Official Solution

davemize

ACE - Professor

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3.7K Messages

3 years ago

The phones aren't disconnected, but are overwhelmed due to record level call volumes and staff shortages because of the pandemic. People are getting through, but it's a challenge.

New Member

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5 Messages

Thank you! I called the number again and this time I was able to be placed on hold. Got to the representative in 50 min.

Accepted Solution

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ATTHelp

Community Support

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207.4K Messages

3 years ago

Hi @liubov,

 

Due to the recent of events of COVID-19, are teams are a bit busier than normal. 

 

We recommend checking out our AT&T FixIt App. It will guide you through troubleshooting and faster than calling in. Just text myATT to 556699 to download it. 

 

ChrisZ, AT&T Community Specialist 

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