annama64's profile

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Sun, Aug 14, 2022 10:29 AM

How to prove I gave my modem to the tech that came to my house?

ATT sent me a letter saying I need to send their equipment back to them, but I gave the modem to the tech that was at my house.

ACE - Professor


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What required a tech to come to your house? Upgrade to fiber, no internet service, etc. What model gateway? The tech should not have taken the gateway. Gateways are supposed to be returned via ups or FedEx at att expense.

Often these letters are sent automatically when service is changed, even if no equipment return is needed. Call 800-288-2020 and speak to a phone rep. 

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