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rswongtx's profile

Contributor

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7 Messages

Wednesday, December 26th, 2018 3:54 AM

How to have Airties WiFi extenders have devices attached to them

Have U-verse ATT 100 Fiber Service with Pace 5286 gateway with 3 air ties WiFi extenders. Have devices that have weak connections to WiFi gateway. The devices are in a room with airties extenders that have 5ghz connections. How can I direct the device to connect to WiFi extenders?

 

last week I called tech support and they were able to get the extenders to connect to devices that had weak signals. Now the devices are cmosttly connecting directly to gateway according to Smart Home Manager

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Official Solution

Community Support

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232.9K Messages

5 years ago

Hello @rswongtx,

 

Thank you for reaching out on the forums with your question! Have you tried power cycling the extenders? If that does not solve the concern you might want to proceed to factory resetting the extender. You can perform a factory reset by using the reset button located on the back of the device. Let us know if this helps!

 

James C., AT&T Community Specialist

Contributor

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7 Messages

5 years ago

Thank you for the suggestions.  I have tried both unplugging extenders and performing factory reset.  After each of these procedures the Smart Home Manager does not show any devices being attached.  I performed a Channel Scan on the Smart Home Manager application and sometimes a device will attached to an extender.  What seems strange is that the Smart Home Manager shows devices attached to an extender located  in another room and the device has a weak signal even though the device with the weak signal  is located in a room with a different extender in the same room the weak device is located.

 

I have a Ring doorbell that had a weak signal before purchase of the 3 ATT extenders.  I place an extender near the Ring doorbell and it took a couple of days before the extender connected to the Ring.  Thought problem was solved.  Then I had an alarm on the Ring and tried to connect and it would not connect.  I looked at the Smart Home Manager and it showed that the Ring was attached back to Gateway and had poor signal strength.  Performed a channel scan on Smart Home Manager and Ring stayed attached to Gateway.  Check a few days later and the Ring was attached to the extender near the Ring.  I just performed a health check and it now shows a 2 devices that are located in room with extender connected to the Gateway with a poor signal strength.  Shouldn't this "mesh network" assign devices that are the closest to improve connection quality.    

 

Appreciate any suggestions and Thanks for your help.

Contributor

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7 Messages

5 years ago

ATT Uverse came out for service call about the poor connections with WiFi extenders.  Tech suggested that extenders be connected by Ethernet hardwire.  Able to connect 2 of extenders to Ethernet. This helped some but still had problems with WiFi connections.  I was able to speak to a senior tech when I was having phone problems and he suggested sending out a different gateway bgw 210 vs the pace 5286. Since replacing with this router the WiFi extenders and overall performance has been stable.

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