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2 Messages

Fri, Oct 30, 2020 2:23 PM

How to get ATT modem upgraded?

We have ATT Internet 18 and a Motorola NVG510 Router. All our wireless devices intermittently drop off the internet. Restarting the modem does not help. I want to update the router's firmware but our router is not compatible with Smart Home Management. Ideally, we would like a newer router that is compatible with SHM.

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my thoughts

Employee

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16.5K Messages

a month ago

Call 800.288.2020 to request a gateway be shipped...

Are you currently paying $7 a month equipment fee?

The 510 was available for purchase (no monthly fee) prior to January 2015, all gateways since then have a monthly equipment fee. Note that newer accounts the fee is $10 a month, the $7 would be grandfathered accounts prior to 2016.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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