Contributor
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1 Message
how to change NAT type for AT&T U-verse
Trying to find step by step instructions on how to change the NAT settings on my router to always OPEN
Contributor
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1 Message
Trying to find step by step instructions on how to change the NAT settings on my router to always OPEN
Accepted Solution
Official Solution
SadathCS
Employee
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581 Messages
11 years ago
Hello Deborah Ambrose, to change NAT settings you can access the Residential Gateway by opening a web browser and doing the following:
Type 192.168.1.254 in your browser
This link should take you to access the gui to the 2Wire Gateway.
It will require you to enter the system password to make changes.
Follow the next screenshots and input what you see for each page.
Scroll down to 2) Edit firewall settings for this computer
Note: Restart/Reboot XBOX after the changes
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DavidCS
Community Support
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1.7K Messages
11 years ago
Hi ncelife, hopefully the information that sadath_l posted helped resolve your issue. I was browsing around on the internet for people with similar problems, and this was the fix for many people. Our router does not support UPnP so you have to open up these specific ports. If you are still having issues, you can follow his instructions and also open the following ports, which appears to have worked for some other people:
Let us know if this helped resolve your issue by marking it "Correct Answer." If not, let us know what error you are getting and we would be glad to help.
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draclif
Contributor
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3 Messages
10 years ago
Short answer, you can't change the NAT settings to always open on the motorola nvg510. Jury's still out if MS has found a work around on the xbox one or sony for the ps4 for the att / motorola design failure.
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mikezhardy
Tutor
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4 Messages
10 years ago
Did this and still xbox live says NAT problem.
Per msoft we compared the WAN addr he's trying matches our g/w.
The xbox one is "inactive" and "not connected" on our 3801HGV, dont' know why these conditions should be true.
I see elsewhere that someone says to make it a "static IP" (not using DHCP to assign an ipaddr). I have not done this. is this something to try?
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JefferMC
ACE - Expert
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34.7K Messages
10 years ago
It looks like the ports listed above are inadequate. In this article
http://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live
Microsoft lists 3 TCP and 6 UDP ports that need to be open. The above only opens one TCP and two UDP.
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mikezhardy
Tutor
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4 Messages
10 years ago
Thanks JeffMC...
Yep, already been ot their site and those 3+6. I verified ref you provided, thanks.
But still doesn't work.
How 'bout my other two questions on:
"static ip" and what ever the other one was?
and how the xboxone is not visible to the router? Obviously it's setup and some times knows
Thanks, M.
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JefferMC
ACE - Expert
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34.7K Messages
10 years ago
The way you configure pin holes on the RG is not by IP address, but by computer name (which is MAC based), so it wouldn't really help to have a local static IP address.
Having a public static IP address would allow you to have multiple XBOXen behind the RG and allow both of them to connect simultaneously, whereas you can only configure one on the main public dynamic IP address without a UPnP router behind the RG.
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mikezhardy
Tutor
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4 Messages
10 years ago
Sorry, JefferMC, got interrupted.
Ok, no static IP? I thought there was a way to provide an IP addr.
You understand what I mean when I say the router tells me the xboxone is not active? I know the xboxone will reachout to xbox live. It operates with other sites (I think) so the only fail is xboxlive being able to get back in to our xboxone.
Is there any way to determine that someone has made it work with this RG?
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mikezhardy
Tutor
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4 Messages
10 years ago
JefferMC (et al),
My resident xbox one operator informs me the problem has fixed itself!?! Just spoke to him trying to gather more info.
So now I'm the one who has made it work!
I don't know what slid into place to make it happen but I'm glad to see it.
I'll be glad to discuss here with anyone having the problem. Maybe some of my son's magic will rub off on you too.
thanks again JefferMC.
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aellington82
Contributor
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2 Messages
8 years ago
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