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2 Messages

Tue, May 19, 2020 10:19 PM

How do I return my old router?

We recently had our router replaced because the Ethernet went out. The tech said we do need to return it but he was not allowed to take it. He said they did not want a stockpile of equipmnet coming from peoples homes right now. He mentioned that AT&T has a contract with UPS and all we need to do is take it there. Does anyone have experience with this? We have no paperwork or return label or anything. Do we need to box it up or will the take care of everything (like Amazon returns at Kohls). I can't get a hold of an agent. They don't even put me on hold, the recording just keeps telling me to call different numbers. Thanks to anyone who has any insight!

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ACE - Expert

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23.1K Messages

2 y مضت

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2 Messages

@skeeterintexas  Thank you! I looked around in support but somehow missed that. I appreciate the help!

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