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3 Messages

Thu, Oct 24, 2019 6:23 PM

how do i get service to move my router and dvr ?

Want to move my router and dvr to a different spot in my house.  who do i talk to about this?



ACE - Professor


3.1K Messages

a year ago

Call customer service at (800) 288-2020. Go through the the phone tree for internet. Ask for an appointment to move your equipment. There will probably be a charge of $150 to do this. 

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4 Messages

a year ago

If you have recently changed the connection and the router, you want to verify whether your router has smart dual band. In Smart Dual band, basically a single channel is used to transmit 2.4 and 5 G although they are separate frequencies. I had a similar problem with another IP Camera and as soon as I switched off the smart dual box, all worked fine.









New Member


1 Message

4 months ago

I've faced the same problem

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