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seanATL's profile

Contributor

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2 Messages

Sat, Dec 16, 2017 8:47 PM

How do I disable the 5GHz wifi on my router

We have AT&T Fiber and for some reason it wants device to connect on the 5GHz band.  We have at least 2 devices that only work on 2.4GHz.  I've looked everywhere (and for hours) in the router settings and can't see how to disable the 5GHz.  Does anyone know how to do this please?

_xyzzy_

Expert

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15K Messages

4 y ago

Go to the wifi settings of your gateway to turn it off.  It should be pretty obvious.

Which gateway by the way?

Contributor

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2 Messages

4 y ago

Thanks for answering.  It was not possible to just turn off the 5GHz - don't ask me why but that option is nowhere to be found.  I'm using an ARRIS gateway, I believe.

 

Interestingly, it showed that it was broadcasting on 2.4GHz and 5GHz but nothing was connected on 2.4, only 5.  This meant that the devices that only operated on 2.4 were unable to connect.  After 3 complete system restarts, it finally went back to the way it had been and all systems are go.

 

I don't see the logic but I seldom do.

 

Thanks again.

_xyzzy_

Expert

 • 

15K Messages

4 y ago

I'm using an ARRIS gateway

Which gateway model (number)? 

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