Skip to main content
AT&T Community Forums
Announcements
Protect your device against loss, theft, damage and get expert technical support. Open Enrollment Ends 3/31/21.
ATTU-verseCare's profile
ATTU-verseCare
Crowd Pleaser 4
Crowd Pleaser 3
Citizenship 2
Community Support

Community Support

 • 

6.7K Messages

Tue, Aug 8, 2017 4:20 PM

How do I connect a router to my AT&T U-verse gateway?

 Learn how to set up your printer, router, and other devices

Most devices are compatible with the U-verse gateway and do not require any additional steps besides connecting the devices together. If you are trying to connect your printer, you can find more here

 

Connect your Device (Basic Setup)

  1. Connect the Ethernet cable from the internet port on your router to a yellow Ethernet port on the AT&T gateway.

  2. Disable the wireless on the AT&T gateway if your device is going to have a wireless broadcast, also (this will keep the 2 devices from interfering with each other). To do so, access the AT&T gateway settings by going to http://192.168.1.254. Go into the wireless settings and disable it.

  3. Make sure your router is not on the same subnet as the AT&T gateway. This can lead to IP address conflicts. By default, the AT&T gateway is set to 192.168.1.x.

We have put together basic resources to help you set up certain devices. Please note, we do not support the setup of 3rd party devices. If you need assistance or not familiar with the technology you are using, contact the manufacturer or check online discussion boards. 

Troubleshooting

  1. If you are not able to connect online, test to make sure the Ethernet connection works. Connect another device, such as a laptop, to see if that device can get online. If it can, troubleshoot your router. If not, check to make sure the Ethernet cable is good. Try a different Ethernet port.

  2. Remove any devices connected to your gateway and your device. Sometimes 3rd party devices cause issues with the connection. After getting everything working, connect all the devices back.

  3. Reboot or Reset your devices. Try rebooting the devices first. You should be able to do so by unplugging the power and plugging it back. If the reboot does not work, try resetting the devices.

  4. Check the site or manual for your device to see if there are any additional steps or configurations needed to connect.

Advance Settings

  1. After connecting to the internet, some programs or applications may not work or may show issues and require ports to be opened.

  2. After opening the ports on our gateway, you will still need to open the ports on your router to that device.

  3. If you wish to open all the ports to your device, you can set your device in passthrough or DMZ Plus mode. Select your gateway below for instructions on how to do this:

 

Wonder how to change your Wi-Fi passcode? Experiencing slow speeds? Want to improve your Wi-Fi signal? Do you have other questions?  Check out our internet hub to get the answers to your questions

 

David, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Responses

Accepted Solution

Official Solution

Community Support

 • 

6.7K Messages

4 years ago

Need help connecting other devices. Find out more information here.

 

David, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

New Member

 • 

1 Message

I need help by step by step guide of how to enter a locked WiFi router?

Contributor

 • 

2 Messages

3 years ago

I need the network key to connect to the laptop

Tutor

 • 

4 Messages

3 years ago

I have uverse with AT&T installed BFW210-700 modem.  AT&T would only install one wireless device to confirm wireless connection and installation was working.  We were told to connect our wireless printer thru the set-up menu on printer OR use the Ethernet cable from the wireless printer to connect to open port on modem.  For 2nd printer.....a USB printer, we were told to use the USB cable from the wired printer and use open USB port on the modem to connect.

Neither of those work.  Modem manufacturer sent us back to AT&T.  AT&T requires a support service agreement to assist for $180 per year.

There must be a simple 'fix' for this issue but I cannot find it.

Contributor

 • 

1 Message

3 years ago

I bought an XShuai robot vacuum. I am having trouble connecting it to my network via the WeBack app. Itsays connection failed and lists these possible causes:

1.Incorrect password or id

2. Handset unable to switch network

3. Incorrect device model entered 

4. WLAN configured not 2.4G network

 

How do I fix the problem?

 

Contributor

 • 

1 Message

3 years ago

how to connect to a roku stick

Contributor

 • 

3 Messages

3 years ago

I am connected to ATT web with my smart phone. My issue is I am trying to set up a wemo smart home plug and it is not recognizing my ATT internet. I have attempted to add it manually with WP2 security pick using the same address my smart phone lists and password. It will not connect. HELP

Contributor

 • 

2 Messages

2 years ago

I just switched to att i am having a problem with connecting my tabet to my wifi. They never gave me the wifi address or the password when they installed it can you help me 

Contributor

 • 

1 Message

2 years ago

Hello,I am considering a home security system with  self set up and monitoring. This might be dumb, but if it's by ethernet cable  can I simply  connect that to att uverse box and done? Or its more  complicated?? Thanks  

Contributor

 • 

1 Message

2 years ago

Many other forums say your gateway, or full setup, isn’t compatible with new X phone series so some aren’t able to use WiFi in home on their phones and w/out an unlimited data phone plan, it’s a big deal. 

 

Not attended to yet?

New Member

 • 

1 Message

a year ago

Hello! DIDN'T WORK for me. I have the Linksys AC1200 EA6100 modem and trying to use it as a repeater!

New Member

 • 

1 Message

a year ago

I need my app wise view home camera get connected on my phone. our modem was changed inyo a new one.

New Member

 • 

1 Message

a year ago

I have an Orbi mesh network and I am trying to connect the Orbi router to my AT&T router, but when I connect to the Orbi wireless router, I cannot get Internet access. I have heard I need to setup my AT&T router for passthrough, but I am not sure how to do that.

New Member

 • 

1 Message

9 months ago

wps light goes red can not access netflix on smart tv it worked fine for years now it wont connect anymore have not change location of router or tv

New Member

 • 

1 Message

2 months ago

I can’t seem to get my ATT Wi-Fi extender to go online. Paired fine, noted in my smart app as present, but can’t get it online to my system. ATT app says call 800# after Wi-Fi or Ethernet connection does not yield desired result. 800# after telling me my system is fine sends me back to App. Tried restarting gateway, still won’t recognize extender as online. I’m less than 1 foot from gateway. Advice?

New Member

 • 

1 Message

2 months ago

I bought a robot vacuum. I am having trouble connecting it to my network via the app. It says connection failed

Get started...

Ask a new question