AT&T related help: Add or remove accounts for your ID
Tuesday, September 19th, 2023 10:36 PM
3 months ago
Thank you for reaching out @musicrocky. We understand the importance of having a stable internet connection, and we'll be happy to assist.
We recommend that, you restart your Wi-Fi gateway or modem, or you can do this manually too. (The above-mentioned article will help you with the manual restart).
Also, you can use your Smart Home Manager to restart your gateway.
After restart if the issue continues we suggest resetting your Wi-Fi gateway to original settings.
Heads up: Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi network name (SSID). You can then change them back after the factory reset.
Hope this helps.
For further assistance feel free to contact us!
Mary, AT&T Community Forums Specialist.
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